Member Services Representative

Company: Planet Fitness Joliet 2
Location: Joliet
Posted on: January 21, 2023

Job Description:

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Pay & -Benefits

• Potential of up to three raises per year
• Great career advancement opportunities
• Insurance benefits for full time staff
• 401k benefits based upon eligibility -Why Planet Fitness? Each of our employees receive:
  • Complimentary Black Card Membership
  • Company Facilitated Training
  • Advancement Opportunities
  • Rewards and Recognition Programs Essential Duties and Responsibilities
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate needed updates to member's accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements
      • Customer service background preferred.
      • Basic computer proficiency.
      • A passion for fitness and health.
      • Upbeat and positive attitude!
      • Punctuality and reliability is a must.
      • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
      • Strong listener with the ability to empathize and problem solve.
      • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
      • High School diploma/GED equivalent required.
      • Must be 18 years of age or older. Physical Demands
        • Continual standing and walking during shift.
        • Continual talking in person or on the phone during shift.
        • Must be able to occasionally lift up to 50 lbs.
        • Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
        • Will occasionally encounter toxic chemicals during shift.
          

Keywords: Planet Fitness Joliet 2, Joliet , Member Services Representative, Sales , Joliet, Illinois