Quick Apply - Lead Agent Expeditor Envoy Air, an American Airlines Group Company
Company: Envoy Air
Posted on: January 13, 2022
2 Minute Apply - Envoy, American Airlines Group Company
Who we are:
Would you like to work for a stable, secure, and fast-growing
airline where you will be stimulated, challenged, and have the
opportunity to develop your career? If so, read on! Come and work
with the best of the best at Envoy Air where you will join a team
committed to providing outstanding service.
Amazing employee flight privileges within the American Airlines
Training and development programs to take your career to the next
Comprehensive health and life benefits (subject to location)
How will you make an impact?
Administers local training programs and is responsible for
scheduling, manpower utilization as well as maintaining a safe,
dependable and consistent operation
Maintains supplies and inventory control logs
Prepares customer correspondence, investigates discrepancies, and
compiles statistical data for reports
Assist management in the completion of administrative duties and to
acts as a company representative when assigned
Ensure contact is maintained with the Bagroom Supervisor regarding
Reroute and/or re-tag misconnected bags, research untagged bags,
and identify bags that were not sorted or not loaded.
Responsible for processing Baggage Change Orders (BCO) in a timely
manner, monitoring bag belts for items that do not belong such as
pets, oversized items and Priority Parcel Service (PPS).
Ensures proper follow-up with Bagroom Supervisor and also
communicates with Passenger Service about re-routed bags and
coordinates with Crew Chiefs for baggage movement to prevent
tracers as necessary.
May also be required to follow up with other stations or locations
to locate lost or misplaced luggage.
Will be required to complete designated paperwork, update queues
worked and handle all opening and closing duties as assigned.
Who are we looking for?
Minimum age: 18
High school diploma or GED equivalent
Must possess a valid state driver's license; some license
restrictions may prohibit a candidate from being eligible for this
Must be able to carry, bend, lift and turn with bags weighing up to
Demonstrated ability to communicate verbally and in writing
Ability to work rotating shifts including nights, holidays,
weekends, days off, and be able to report to work on a regular and
Requires flexibility to work additional hours beyond the regular
shift, on short notice, and as needed due to operational
Must be able to perform all duties in various weather conditions
and time constraints
Ability to read, write, fluently speak and understand the English
Possess the legal right to work in the United States
One year of customer service experience preferred
Administrative, organizational, and planning skills preferred
Proficient in QIK, SABRE, Microsoft Excel and Word preferred
Please note: The description is intended to provide a brief
overview of the position. It's not intended to be an exhaustive
list of all responsibilities, duties, expectations, and skills
required of those in this position. Duties and expectations may be
subject to change at any time.
Envoy Air is an Equal Opportunity Employer -
Winter - Perfect Attendance Bonus for all U.S.-based crewmembers
and ground employees (please check specific requirements for
Keywords: Envoy Air, Joliet , Quick Apply - Lead Agent Expeditor Envoy Air, an American Airlines Group Company, Sales , Shorewood, Illinois
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