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Desktop Technician -Windows /Mac Support Interview in 24hours

Company: The Xela Group LLC
Location: Hoffman Estates
Posted on: May 24, 2019

Job Description:

Title Desktop Engineer with Windows Mac Support - Three positions open Location ndashHoffman Estates, IL. Duration ndash 6 -12months We are seeking a Desktop Engineering WindowsMac support for our client in Hoffman Estates, IL. Primary Skills Desktop Laptop VDIs Mobile Devices Windows OS Engineering and Support - Define, engineer, build, and support the Windows OS provisioning solution, standards configurations, lead projects, testing, coordinate rollout deployments, etc. Desktop Laptop Mobile Devices Mac Hardware and OS Engineering and Support - Define, engineer, build, and support the Mac OS provisioning solution, standards configurations, lead projects, testing, coordinate rollout deployments, etc. Tools ndash SCCM, Big Fix, Active DirectoryGroup Policy, JAMF, Remote Desktop ProcessTools (VNC, Dameware), Powershell Applications - Microsoft Office 2013 (Word, Excel, PowerPoint, Outlook), Outlook 365, Microsoft Visio, Microsoft Project, Microsoft Access, Microsoft Viewers, Internet Explorer, Edge, Firefox, Google Apps, Firefox, Browser Plugins (Java, ShockwaveFlash), AttachmateTEFE (Terminal Emulation), RDP Clients, Adobe Products bull Will be responsible for "vendor managementrdquo - coordinating business meetings with them, tracking the product lifecycle, making version upgrade recommendations, tracking and providing information on contractsbudget requirements (ie. maintenancewarranty, next upgrade costs, etc.) bull Provides Engineering support to ensure systems function as designed. Project management including creating or updating Jiras as well as completing all necessary documentation required for the PMO. Manages projects and resources within and outside of department to accomplish tasks and persuading clients to complete required task in order to complete projects. Performs technical analysis translating business requirements into solutions. Provide measurable milestones and status in a timely manner. Complete root cause analysis documentation, post-mortem meeting, updating Defect Records, and closing completed problem tracking records accordingly. Interfaces with other areas in information systems and stakeholder departments to support existing production systems and to develop and implement new systems. Good to have Skills Strong oral and written communication, and interpersonal skills Strong analytical ability Possesses in-depth knowledge of multiple technical disciplines with the ability to help bridge communications between architectures Possesses deep technical awareness. Up to date and current on programming languages and hardware software technologies. Can functions as a liaison between disciplines. Experience of formal software development lifecycle. Excellent customer service skills Linux, Android, Thin Client List of activities and tasks bull Define, engineer, implement, and support OS provisioning solution Driver Integration bull Image DevelopmentSupport bull OS Application Patching bull Vendor Relationship bull OS Tools and Features (DVD Burning, Faxing, Scanning, File Compression, Remote Desktop, .NetFramework, etc.) bull PCI SOX Security Compliance (examples personal firewall, screensaver lock, etc.) Active Directory Group Policy updates Virtual Desktop Builds Please send resumes to krishna(at)thexelagroup(dot)com

Keywords: The Xela Group LLC, Joliet , Desktop Technician -Windows /Mac Support Interview in 24hours, Professions , Hoffman Estates, Illinois

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