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Superuser (IT Help Desk Technician)

Company: Ikea
Location: Joliet
Posted on: September 12, 2018

Job Description:

Support and ensure that IKEA's warehouse management and associated IT equipment are available, well configured and maintained to support operations. Implement system enhancements in order to increase efficiency, decrease operational costs, increase quality and smooth operational processes. YOUR ASSIGNMENT Your tasks will include:

  • Provide direct support for the users and solve the problems related to DC warehouse management and order management systems. Support and develop queries and reports as needed.
  • Ensure security and integrity of systems and data.
  • Direct support the IT hardware in the DC. Responsible for maintenance and support of PCs, scanners, printers, phone equipment and systems - any assigned technology-related equipment in the DC.
  • Provide systems training and technical support for the DC, including support of IKEA Common Client (ICC), all PCs, printers and computer room equipment, under the guidance of and supported by IKEA IT.
  • Work closely with NA DC Systems Manager to ensure the systems and hardware support the DC, and comply with IKEA and NA guidelines.
  • Support the priorities, requirements and business plans of the DC Systems group.
  • Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
  • Assume responsibility for other tasks and projects as assigned. YOUR PROFILE Your knowledge, skills and experience include:
    • 2-3 years IKEA DC experience (preferably in warehouse operations/systems support)
    • Have some knowledge of the warehouse management (Astro) and order management systems (Gemini).
    • Interest in training and providing educational support to other co-workers.
    • Some knowledge of IKEA Supply Chain and the related systems landscape.
    • Some knowledge of PC and related hardware, Windows XP, SQL/BRIOQuery, and MS Office applications.
    • Fluent in English, both written and spoken. GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us. Additional Information : Ability to work nights and weekends. Have to be flexible with work schedule. Job ID 326968BR Removal Date 09/14/2018

      Keywords: Ikea, Joliet, Superuser (IT Help Desk Technician), Professions, Joliet, Illinois

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