IT Support Technician
Posted on: September 22, 2022
Our National IT Services department supports every part of our
organization from Finance and Project Management to Logistics,
Operations, Warehouse and more. Our team of IT managers, analysts,
specialists and service desk technicians drive innovation and lend
their expertise to our people across the entire company, building
careers that are both challenging and rewarding.
In this role as an IT Support Technician you are the face of
supporting all ALDI employees from a national level. The ideal
candidate will need to receive calls and portal tickets from ALDI
employees working across different domains who are experiencing IT
related issues, providing solutions to the caller. The ideal
candidate will need to have experience with customer engagement,
ability to troubleshoot issues over the phone, in person, and
provide a best in class employee experience. ALDI is looking for
someone that is willing to work with others in a team setting, that
brings positive energy and that is looking for career advancement.
ALDI encourages employee growth and development, as this is a key
component to our working culture. This role is a stepping stone to
career advancement opportunities to more technical positions at
ALDI. Further opportunities exist within our NIT departments as an
IT Specialist or IT Analyst allowing you to grow in your career
Position Type: Full-Time
Work Location:Aurora, IL
Duties and Responsibilities:
Must be able to perform duties with or without reasonable
Answers incoming support requests regarding hardware, software or
network issues in a timely manner; creates a ticket and documents
issue through full and timely resolution.
Provides support to National Services Offices, divisions and/or
stores and contacts appropriate internal personnel or external
vendors when further expertise is required.
Notifies their direct leader of recurring issues providing
suggested process improvements.
Escalates to the appropriate level of support and/or management
Adheres to standards, policies, and pre-established guidelines to
perform the functions of the job.
Suggests process improvements to IT Supervisor in areas that could
positively impact the business and the level of support.
Performs all assigned tasks accurately, efficiently, and in
accordance with applicable policies and procedures.
Maintains confidentiality and privacy of employee and company
Other duties as assigned.
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.
Collaborates and Cooperates with Team: Commits to and supports a
collaborative and high-performing working environment with peers
Drives for Success: Seizes opportunities and proactively takes
concrete actions to complete tasks. Goes the extra mile and
persistently overcomes obstacles to improve outputs.
Focuses on the Customer: Seeks to understand underlying customer
needs to create value. Drives the team to maintain focus on
Plans and Prioritizes: sets priorities and organizes information in
order to efficiently and effectively achieve positive results.
Thinks Critically and Resolves Problems: Responds to emerging
problems in an accurate and timely manner. Where possible,
leverages available resources to address situations before they
Gives attention to detail and follows instruction.
Excellent verbal and written communication skills.
Ability to prioritize and work under strict deadlines.
Ability to work both independently and within a team
Ability to stay organized and multi-task efficiently.
Ability to interpret and apply company policies and procedures.
Knowledge of business system and processing requirements.
Proficient with office productivity software.
Develops and maintains positive relationships with internal and
Prepares written materials to meet purpose and audience.
Education and Experience:
High School Diploma / GED required or, a combination of education
and experience providing equivalent knowledge required.
Work is performed in an office environment where a computer,
telephone and other office equipment are used as needed to perform
Regularly required to sit, reach, grasp, stand and move from one
area to another.
Constantly and repeatedly use keyboard/mouse.
Occasionally required to push, pull, bend, lift and move up to 50
Occasionally required to handle small computer components to
Regularly required to read and identify small status listings,
markings and components.
No travel required.ALDI offers competitive wages and benefits,
- 401(k) Plan
- Company 401(k) Matching Contributions
- Employee Assistance Program (EAP)
- PerkSpot National Employee Discount Program In addition,
eligible employees are offered:
- Medical, Prescription, Dental & Vision Insurance
- Generous Vacation Time & 7 Paid Holidays
- Short and Long-Term Disability Insurance
- Life, Dependent Life and AD&D Insurance
- Voluntary Term Life InsuranceClick here to learn more about the
benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and
applicants. As a proud Equal Opportunity Employer (EOE), we do not
discriminate based on race, color, national origin, ancestry,
citizenship status, religion, sex, sexual stereotyping, sexual
orientation, gender, gender identity, gender expression, age,
marital status, mental or physical disability, medical condition,
genetic information, military or veteran status, pregnancy (which
includes pregnancy, childbirth, and medical conditions related to
pregnancy, childbirth, or breastfeeding), or any other protected
characteristic. Employment may be contingent upon ALDI's receipt of
an acceptable and job-related drug test, motor vehicle report,
and/or reference check, as applicable and permissible by
Keywords: ALDI, Joliet , IT Support Technician, Professions , Joliet, Illinois
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