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Support Technician

Company: Applied Systems, Inc.
Location: University Park
Posted on: January 15, 2022

Job Description:

Job Overview:
Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a Support Technician to become a part of our outstanding Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.What You Will DoProvide effective, proficient customer service in a professional and courteous mannerEscalate issues to the proper level/area of customer support when necessaryWhat You Will Need to Be SuccessfulRemote Opportunity: Ability to work 100% remotely, or from an Applied Systems office.Must have:1+ year of customer service experienceStrong written and verbal communication skills; strong telephone skillsExperience working with personal computers and Microsoft applicationsDesired skills (but not required):In addition to customer services skills, we are strongly interested in any of the following skills/backgroundsInsurance agency exposure to ACORD or CSIO standardized forms and an understanding of IVANS and CSIO downloadsACORD AL3 or XML experienceInsurance carrier customer service experienceProfessional teaching experienceStrong hardware and operating system(s) knowledge/exposure via work or educational pursuitsSalesforce knowledge/experienceAbility to plan and organize technical projects; experience with deadlines for project completionEducation: High school diploma or equivalent (Associates or Bachelors degree preferred)We proudly support and encourage people with military experience, as well as military spouses, to applyChallenge Whats Possible At AppliedFor more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing cloud software leader that is revolutionizing the way insurance agencies and brokers succeed. We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together, we are driving the industry fearlessly forward.Join us as we expand our global footprint and do work thats never been done. Its an exciting time at Applied. You can do big things here, in an environment that supports innovation, teamwork, and collaboration. Were changing the world and you can too.Join us on a revolutionary journey where you can discover:Benefits from Day One- Applied offers Health Insurance plans, Dental, Vision, and Wellness Incentives to ensure employees are covered from day one. Additionally, Applied offers 401(k) and RRSP retirement savings plans, with employer match. Work-Life Balance- We offer benefits to help balance your work and home life. This includes; competitive paid vacation time, personal/sick time, paid holidays, summer hours, paid parental leave, volunteer time off, and a free day off for your birthday! Empowering Career Growth & Success- We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance. Diversity Matters- Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.Culture of Recognition- Applied provides a culture of employee recognition with our Applied All Stars and Circle of Excellence programs.Applied Cares Volunteer Opportunities- We have a culture that embraces and promotes volunteerism. Applied encourages our employees to help local charities and communities through the Applied Cares program. Googles Investment in Applied- Google/CapitalG made a minority investment in Applied to help us drive AI, machine learning, and digital marketing innovation in the global insurance industry.Apply TodayBy joining us, youll get to be a part of a growing culture that enforces a sense of belonging. Apply today because You belong at Applied! For more information visit AppliedSystems.comEEO StatementApplied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we dont discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.#LI-Remote

Keywords: Applied Systems, Inc., Joliet , Support Technician, Professions , University Park, Illinois

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