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VIP Hospitality Host - Full-Time

Company: Caesars Entertainment
Location: Joliet
Posted on: September 14, 2019

Job Description:

VIP Hospitality Host - Full-Time ******XB HARRAH'S JOLIET CASINO & HOTEL - For seven straight years, Harrah's Joliet was named one of Chicago's 101 Best And Brightest Companies To Work For! Caesars Entertainment, is the world's largest provider of casino entertainment, with 50-plus destinations in the U.S., Canada and abroad. Our 60,000 employees are a diverse, committed team of people who strive for excellence each and every day. At Caesars Entertainment, we understand everyone has special talents. We strive to help individuals make the most of their abilities in the pursuit of their career goals. After all, energy, excitement and entertainment are what make Caesars the leader in the hotel and casino industry. Join our team! * Manages all aspects of a customer's experience while on property * Consistently strives to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service * Greets guests in the Casino and participates in social events and special promotions * Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business * Must be knowledgeable of all happenings on property and in market * Handles difficult guests and situations in a clam, professional and prudent manner * Uses sound judgment and makes decisions in accordance with established comp and expense guidelines * Anticipates, responds to and consistently meets or exceeds the needs of the guests including, but not limited to, transportation and accommodation arrangements * Seamless coordination with Account Development team, New Business Team and employees throughout property to create successful delivery of pre-trip itinerary * Takes immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions * Finds new customers based on criteria established by property leadership * Stays up to date with the latest developments in both the local market and industry * Identifies ways to increase efficiencies and to improve products or services * Conducts themselves with the highest levels of integrity and honesty * Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same. * Adheres to all department and company policies and procedures * Performs all related duties as assigned Requirements: * College Degree in related field preferred * Three to five years' experience in casino/hotel, customer service, host or other account management experience; Luxury service experience preferred * Ability to think independently in making decisions to maximize customer service experience and program profitability * Ability to effectively manage time and perform multiple tasks simultaneously * Must be proficient with customer Point-of-Service systems * Strong attention to detail * Must have excellent customer service skills * Must present well-groomed professional appearance Job Demands: * Must be able to maneuver to all assigned areas of the casino. * Must be able to work in a fast-paced environment involving constant public contact. * Must be able to lift up to 10 and carry objects weighing up to 10 lbs. * Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. * Requires some bending and climbing. * Position requires 45% standing, 45% walking, 10% sitting. * Must be able to respond to speech, touch, visual and aural cues. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). As a part of Harrah's Joliet Casino & Hotel's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Harrah's Joliet Casino & Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Illinois-Joliet-Harrah's Joliet Casino Regular

Keywords: Caesars Entertainment, Joliet , VIP Hospitality Host - Full-Time, Other , Joliet, Illinois

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