Company: First Midwest Bank
Posted on: July 14, 2019
First Midwest, with assets over $16 billion, is the premier
relationship-based banking franchise in the dynamic Chicagoland
banking market. As one of the Chicago metropolitan area's largest
independent bank holding companies, First Midwest provides the full
range of commercial, retail banking, and wealth management services
through some 120+ offices located in communities in metropolitan
Chicago, Northwest Indiana, Central and Western Illinois, and
POSITION SUMMARY:Responsible for supervising a teller staff to
deliver a positive client experience while maintaining the branch
operational integrity. Provide guidance to tellers and Consumer
Banking Representatives (CBRs) with client transactions, balancing
daily settlements and meeting client needs. Requires an ability to
communicate effectively with prospective and current clients,
colleagues and represent First Midwest Bank in a positive and
professional manner.REQUIRED EDUCATION, EXPERIENCE AND SKILLS:---
High school education or equivalent
--- Minimum 12 months combined work experience a Teller or Sales
Associate and/or supervisor experience in a retail or customer
--- 6 months as a supervisor in a retail, customer service or
financial institution preferred
--- Effective communication and interpersonal skills
--- Ability to provide work direction and motivate others
--- Proven track record of meeting or exceeding sales/referral
--- Known to be reliable, dependable and responsible
--- Strong problem solving and organizational skills
--- Able to work various hours of the day/week, including Saturdays
and occasional overtime as business dictates. Must be able to
travel to multiple branch locations on a regular
basisDUTIES/RESPONSIBILITIES:--- Supervise Teller staff at multiple
branch locations and direct the day-to-day branch activities
including: teller and vault balancing/differences, cash
ordering/shipping, capturing/scanning of teller work, ordering
supplies, completing scheduled reports and ensuring an excellent
client experience at every point of contact.
--- Assist in the recruitment and selection process of new Teller
staff. Coach, train, direct and provide feedback to Teller staff.
Complete and deliver formal performance scorecards and reviews.
Recommend or initiate disciplinary action as necessary.
Ensure Tellers and CBR's are trained in bank policy/procedure and
all federal and state laws. Maintain audit compliance and adhere to
audit controls to consistently achieve satisfactory audit
--- Serve as a resource to all branch personnel when handling
difficult client inquiries, situations or transactions. Utilize all
available sources to resolve problems. Make recommendations to
management which may enhance efficiency and profitability within
--- Provide technical guidance and training to all branch
colleagues as it relates to branch operations, monitors regulatory
and compliance changes, and takes appropriate actions; ensures
compliance with outside regulations and corporate procedures.
--- Ensure effective Lobby Management to optimize the client
experience, promote branch efficiency, and fulfill on sales
objectives. Ensure effective and timely scheduling of all branch
colleagues to fulfill the client experience and support sales
--- Meet or exceed all established referral goals assigned by
identifying the needs of potential and existing clients, offer
appropriate products and services, and refer qualified clients.
Provide guidance to Tellers on development, achievement of
branch/individual sales/referral goals and expectations in their
Approve transactions within assigned authority limits using
discretion and independent judgment while ensuring that the Bank's
policies and security procedures are being followed.
--- Operate a teller cash drawer and serve clients with their
--- Participate in all required training sessions for Compliance.
Maintain adequate controls to ensure compliance with consumer
protection statutes/regulations in a defined area of
--- Implement bank-directed changes relating to regulatory
--- Attend and participate in Training classes offered by First
Midwest specific to the Teller Supervisor position.
Equal Opportunity Employer/Protected Veterans/Individuals with
Please view Equal Employment Opportunity Posters provided by OFCCP
here and Supplement here.
Keywords: First Midwest Bank, Joliet , TELSUPV-Spv, Teller, Other , Joliet, Illinois
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