Principal Service Designer
Company: VirtualVocations
Location: Gary
Posted on: May 3, 2025
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Job Description:
A company is looking for a Principal Service Designer and
Journey Manager.
Key Responsibilities
Map persona-based journeys to identify important touchpoints and
connections
Facilitate collaborative workshops and develop a network of
collaborators across departments
Produce artifacts such as journey maps and service design
blueprints, and co-develop a journey management framework
Required Qualifications
7+ years of experience in service design and research methods
Experience in leveraging data science for design recommendations
and AI tools in the design process
5+ years of experience using collaboration and design tools like
Mural and Figma
4+ years of experience with Journey Management tools such as TheyDo
and Smaply
Practical experience with scaling journey management and informing
business strategy using design methods
Keywords: VirtualVocations, Joliet , Principal Service Designer, Other , Gary, Illinois
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