Client Service Representative
Company: VCA Animal Hospitals
Location: University Park
Posted on: March 19, 2023
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Job Description:
Client Service Representative
We are seeking an experienced Client Service Representative to join
our team.
At VCA Animal Hospitals, we take our mission statement - your pet's
health is our top priority and excellent service is our goal - very
seriously. With every opportunity, we aim to exceed each pet
owner's expectations.
We're looking for a personable yet highly professional "service
extraordinaire" to join us in delivering our mission to our clients
and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone
for the practice as we build and maintain each customer's trust and
confidence in our abilities. The CSR is the pivot around which the
hospital operates and is responsible for:
---Customer service functions, including: greeting visitors,
answering telephones, and guiding clients and their pets to exam
rooms.
---Scheduling and confirming appointments.
---Placing outbound calls for follow-ups and reaching out to
prospective clients.
---Presenting and explaining fees, including processing
payments.
---Recommending, selecting, and obtaining products and services,
including prescriptions.
---Answering questions regarding products and services, including
educating clients on general animal husbandry and non-medical pet
care (i.e., heartworm prevention, housebreaking, and flea & tick
control).
---Managing medical records, charts, reports and
correspondence.
---Hospital maintenance (including removal of animal waste) and
ensuring that facility is neat and clean at all times-both inside
and outside.
If you are a current associate, you need to apply through our
internal career site. Please log into Workday and click on the
Career worklet on the landing page or search for Find Jobs. You can
also copy the link below into a browser to apply through our
internal career site:
https://www.myworkday.com/vca/d/inst/1$9925/9925$252486.htmld
Company Info: VCA Animal Hospitals operates more than 1,000 small
animal veterinary hospitals in the U.S., Canada and Japan. The
hospitals are staffed by more than 4,500 fully qualified, dedicated
and compassionate veterinarians to give pets the very best in
medical care, of which over 600 are board certified specialists who
are experts in areas such as oncology, cardiology, emergency and
critical care, and surgery for animals. VCA Animal Hospitals
provides a full range of general practice services to keep pets
well and specialized treatments when pets are ill. As part of the
Mars Veterinary Health family of brands, VCA is committed to its
purpose-A BETTER WORLD FOR PETS -.
Benefits: We offer competitive compensation along with a
comprehensive benefits package, including medical, dental, vision
and paid vacation/sick days, 401(k), generous employee pet
discounts and more!
The information in this position description indicates the general
nature and level of work to be performed. It is not designed to be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of associates
assigned to this job. Management reserves the right to revise the
job description or require that other tasks be performed when the
circumstances of the job change (for example, emergencies, change
in personnel, workload, or technical development).
VCA is an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, sex (including pregnancy, childbirth or related
medical conditions), national origin, genetic characteristics,
physical disability, mental disability, perceived disability,
medical condition, age, family care status, veteran or military
status, parental status, marital status, registered domestic
partner or civil union status, or any other protected status as
required by law. At VCA we are committed to equity, inclusion, and
diversity, and strive to be a place where a talented mix of people
want to come, stay, and do their best work. VCA will engage in the
interactive process with disabled individuals who request
reasonable accommodations in the workplace.
Keywords: VCA Animal Hospitals, Joliet , Client Service Representative, Other , University Park, Illinois
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