Customer Service Representative
Company: The Shield Companies
Location: Shorewood
Posted on: March 17, 2023
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Job Description:
The Shield Co. Management / EcoShield Pest Solutions is one of
the fastest growing pest control companies in the country! Simply
stated, we provide comprehensive solutions for pest-free living,
but our purpose is to spread happiness. We accomplish that by
delivering above and beyond experiences, not only to our customers
but also to our employees, partners, and communities, who we
consider family. Currently, we are hiring for Customer Service
Representatives in your area. We are a growing company who proudly
provides our customers with comprehensive solutions for pest-free
living. We are looking to expand our office team with employees who
have energetic and outgoing demeanors and those who truly enjoy
providing excellent customer service. Our Customer Services
Representatives, or CSRs, work closely with our internal teams to
ensure our customers are satisfied with our services.If this sounds
like you, come join the team and start spreading happiness by
keeping bugs out of our customer's beds, barbecues, bungalows, and
businesses!Pay and BenefitsThe Company is proud to offer
competitive pay, growth opportunities, full benefits, and
monthly/quarterly/annual bonuses (in applicable positions)!For this
role, we offer:Competitive hourly rate ($15-16 DOE)Additional
compensation opportunitiesPaid time off Sick time - 1 hour per
every 30 hours worked with a maximum of 80 hours annuallyPaid
Vacation10 company-paid holidaysBenefits (employee as well as
family)MedicalHealth Savings Account (HSA) DentalVisionVoluntary
LifeShort-Term and Long-Term Disability401(k), with match of 100%
of the first 3% of each employee's contribution and 50% of the next
2%Employee Assistance ProgramRally Health and Wellness
ProgramEmployee and Friends/Family Discounted Pest Control
ServicesWhat will I be doing in this position?We understand that we
cannot list every single task that you will do in this position,
but below is an overview of our expectations: The Customer Service
Representative (CSR) serves as the primary point of contact for
customers at the local level, receiving and distributing
communications to and from customers, coworkers, and various
departments within the Company. The CSR collaborates with various
internal teams to provide best-in-class customer service with every
interaction and to maximize operational efficiency locally and in
conjunction with the centralized Customer Care Center (CCC).Perform
daily customer service-related tasks via phone, email, or other
messaging systems with an emphasis on proactive outreach Answer and
log calls from customers, technicians, and management in internal,
secure system Provide education and personalized customer service
to answer any questions and keep customers on schedule for their
appointments Schedule appointments for new and recurring pest
control services Assist in monitoring daily technician schedules to
ensure timely completion of services Perform daily and weekly Pest
Routes system clean-ups or "scrubs" Appropriately escalate
inquiries or issues to management Complete and pass monthly
trainings in Pest Webs systemPhysical Demands and Working
ConditionsThe physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.While performing the duties of this job, the
employee is regularly required to sit and talk or hear. The
employee frequently is required to walk. The employee is
occasionally required to stand; use hands to finger, handle, or
feel objects, tools, or controls; reach with hands and arms; and
climb or balance; and stoop, kneel, crouch, or crawl.The employee
must occasionallylift and/or move up to 25 pounds.Specific vision
abilities required by this job include close vision, distance
vision, and the ability to adjust focus.The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.The noise level in the work environment is low to
moderate.Am I qualified for this position?While we would love the
opportunity to connect with everyone that applies, we will be
focusing on those applicants that meet or exceed the qualifications
below:Have a commitment to honest and exceptional customer
serviceBe willing to work Monday - Friday, alternating Saturdays
and some holidaysSpecific consideration will be given to candidates
who meet the above qualifications and:BilingualHave 6+ months of
experience of customer service experience, specifically
communicating using phone answering and relay systems, email and/or
SMSProficient with the Microsoft Office SuiteAble to type 60 WPMThe
Shield Co. Management LLC/EcoShield Pest Solutions is an equal
opportunity employer
Keywords: The Shield Companies, Joliet , Customer Service Representative, Other , Shorewood, Illinois
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