Enrollment Clerk

Company: Joliet Junior College
Location: Joliet
Posted on: March 16, 2023

Job Description:

Position Title: Enrollment Clerk Job Description: POSITION TITLE: Clerk, Enrollment
STATUS: Part time
DEPARTMENT: Records and Registration
DIVISION: Student Development
CLASSIFICATION: Non-exempt
UNION: TOSSC
REPORTS TO: Assistant Registrar
PLACEMENT: Clerical, Grade 6
MINIMUM PAY RATE: $16.47 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. POSITIONSUMMARY
The Enrollment Clerk serves as the students' main point of contact for the campus. Enrollment Clerks provide information to students regardingJJCpolicies and procedures as they relate to admissions, registration, student accounts and payments, counseling, financial aid, photo identification services. Enrollment Clerks provide support to college staff in a variety of ways on a daily basis. ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES 1. Assist students with facilitating online and phone registrations within the Enrollment Center and work with Registration and Records to trouble shoot and resolve problems. 2. Identify, investigate, and resolve issues and processing errors regarding registration and records areas. 3. Enter, verify and register students, and make necessary corrections to the academic record. 4. Assist in maintaining semester registration files as well as processing transcripts for in person- requests. 5. Scan all registration and records documents. 6. Answer student questions related to registration and records, transcripts, grades, and record areas. 7. Cross-train in areas for transcripts, and records; assist with related duties in the records area when needed as well as work on special projects as directed by the College Registrar, Coordinator of Records and Registration. 8. Professionally represent Joliet Junior College and uphold the College's core values: respect, inclusion, integrity, collaboration, humor, well-being, innovation, quality, and sustainability. 8. Provide excellent student support by building rapport, listening attentively, defusing escalated concerns, confirming understanding, and connecting students with appropriate follow-up services. 9. Assist students and visitors via telephone, email, fax, text, chat or in person by providing general assistance as needed. 10. Answer inquiries and provide information and referrals. Assist students with processes including but not limited to admissions, registration, dual credit registration, independent study registration, photo identification services, using the computers within the Enrollment Management Suite, and navigating the student portal. 11. Schedule Student Development appointments; assist with New Student Orientation as needed. 12. Print official transcripts for current and former students. 13. Process payments, issue receipts, prepare bank deposits, and reconcile payment sessions daily. 14. Assist Enrollment Management with seasonal projects including but not limited to graduation. 15. Assist the Communication Center as needed to guide prospective, new, and former students through the enrollment process. 16. Perform related duties as assigned. MINIMUMQUALIFICATIONS 1. High school diploma or equivalent. 2. Two (2) years of clerical experience. 3. Knowledge of modern office practices and procedures. Willingness to learn videoconferencing and Internet access. 4. Working knowledge of personal computer and Microsoft Office skills including Word and Excel. 5. Ability to handle multiple tasks and responsibilities simultaneously. 6. Excellent customer service and phone skills. 7. Access to transportation and a willingness to work at several locations. 8. Ability and willingness to work cooperatively with a diverse population. 9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence. 10. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality. PREFERREDQUALIFICATIONS
1. Associate's Degree.
2. English and Spanish verbal and written communication proficiency. 3. Demonstrated multicultural competence. WORK SCHEDULE 1. Twenty-eight (28) hours per week. 2. Various shifts required, including evening and Saturday hours. PHYSICALDEMANDS
1. Normal office physical demands.
2. Ability to travel between campus locations and to community events. WORKINGCONDITIONS
1. Duties are performed indoors in the usual office environment. Full Time/Part Time: Part time Union (If Applicable): TOSSC Scheduled Hours: 28

Keywords: Joliet Junior College, Joliet , Enrollment Clerk, Other , Joliet, Illinois