Customer Support Representative - Work from Home (FT/PT)

Company: ECS Virtual Support, LLC
Location: Channahon
Posted on: March 16, 2023

Job Description:

Join ECS as a Virtual Customer Support Agent.Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include: coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting individuals to get a vaccine, to name a few. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours and 100% autonomy. The starting pay for our agents is $10/hour for a minimum of 40 hours per week; and $8/hour for 25 - 40 hours per week (minimum number of hours required is 25). We also include bonuses/incentives based hours worked. All hours/shifts are available (Days, Evenings, Nights, Weekdays, an Weekends) from which you can choose to work . The earning potential is between $25,000-$40,000 per year if you're willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity. **We will respond to you with a decision within two business days. Please make sure you check your junk/spam folders for a message from us if you don't see it in your inbox. We will be disappointed if we are unable to connect with you!
Participating in training and certification courses
Providing excellent customer service by guiding and helping others with a friendly attitude
Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
Committing to and following through on working a minimum number of hours per week
Being accountable in all areas of work with us

Standard Requirements
Must have customer serviceexperience (6+ months experience preferred)
Must have a quiet home office with a computer, headset, and reliable internet connection
Must demonstrate professionalism with excellent typing, communication, and computer skills
Must be skilled in spelling and grammar rules
Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
Must be willing to work hard and strive to make customers happy
Must be articulate and have an excellent command of the English language
Must be 18 years old or older
Must have a high school degree or equivalent
Must be authorized to work in the US
Must reside in the US
Must reside outside of these states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin

Technical Requirements
CPU Speed Dual-Core 2.8 GHz or better; OR Intel iclass or AMD Phenom X2 class or better
No Atom, Celeron, Pentium, Opteron Processors
Minimum Hard Drive Available Space: 20 GB
Minimum Hard Drive Total Space: 60 GB
Minimum Internet Download Speed: 10 mbs
Minimum Internet Upload Speed: 3 mbs
Maximum Network Latency: 120 ms latency max
OS Win 8.1 (64bit), Win 10 (64bit)
Minimum RAM: 4 GB
Must have a home office set up and ethernet cord you can connect to your computer.
Must have a desktop or laptop connected to a nearby router or wall for firewall/security purposes
Netbooks, tablets, All-in-one computers, MacBook Air, Mac USB-C ports, and dual boot machines are not compatible with our systems.

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