Universal Banker Trainee
Company: Midland States Bank
Posted on: January 26, 2023
At Midland States Bank, we believe that when we can bring our
whole selves to work each day, we become happier, more comfortable,
more confident, and more excited to do great things for our
customers, each other, and our company. We're proud to be an Equal
Opportunity and Affirmative Action employer. At Midland, we
recruit, employ, train, compensate and promote without regard to
race, color, religion, gender, gender identity or expression,
sexual orientation, national origin, genetics, disability, age, or
veteran status. If you are looking for a place to grow, we
encourage you to apply at Midland States Bank, because you belong
The Universal Banker Trainee position is responsible for delivering
excellent customer experiences to current and potential customers.
Employees in this position will display effective communication
skills and exhibit a good knowledge of the products and services
offered. Also responsible for offering referral opportunities that
will result in outcomes that define excellent customer service.
An employee will remain in a trainee position until they have
proven their ability to effectively place customers in the correct
mix of product and services through needs based questioning. They
must be able to regularly meet and/or exceed performance and
production goals established by the Banking Center Manager.
Institutional knowledge of banking.
Receive cash and checks for deposit, verifying amounts, looking at
endorsements and reviewing checks for possible fraud including
Examines cash carefully to guard against counterfeit bills.
Cashes checks for customers in accordance with bank policy. Enters
transactions into computer system and issues receipts.
Provides accurate customer service to include balancing cash drawer
throughout the day to reduce and eliminate teller differences.
Understanding basic knowledge of deposit and lending products &
Able to identify correct product types through needs-based
questioning allowing them to build and deepen customer
relationships to include determining needs and referring business
Assists with basic deposit account openings and maintenance
requests with monitoring and coaching provided by a senior level
Develop sales and product knowledge allowing them to achieve
personal and team goals as set. Track and monitor those sales and
opportunities in the customer information software.
Participate in onsite visits to customers to promote the Employee
Perks at Work Program & Merchant Services.
Proactively participates in outbound teleconsulting to promote and
expand current client relationships.
Actively participate in weekly huddles and one on one coaching
Serves as relief and /or backup teller in other locations of
Midland States Bank.
Timely completion of all assigned learning activities.
Demonstrates and models Midland States Bank core values that
support the bank's culture.
Participate in bank sponsored community activities and
Maintain compliance with all applicable regulations including, but
not limited to, the Bank Secrecy Act (BSA).
Accepts other duties as assigned.
Sales and customer service background.
Stand for extended periods of time
Ability to lift and transport coin and currency bags as required
(bags may weigh between 25lbs and 50lbs)
Other Desired Qualifications:
Multilingual speakers are encouraged to apply
Makes sound decisions
Being a brand champion
Being flexible and adaptable
Team Oriented Goals
If you require reasonable accommodation in completing this
application, interviewing, completing any pre-employment testing,
or otherwise participating in the employee selection process,
please direct your inquiries to Midland States Bank Human Resources
at HR@midlandsb.com .
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR
Keywords: Midland States Bank, Joliet , Universal Banker Trainee, Other , Kankakee, Illinois
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