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Adult Services Clerk-OSB

Company: Joliet Public Library
Location: Joliet
Posted on: November 23, 2022

Job Description:

*Job Description*


*JOB TITLE*: Adult Services Clerk *PAY LEVEL*: *4*

*CLASSIFICATION: *Clerk *PART-TIME*

*DEPARTMENT: * Adult Services *NON-EXEMPT*

*IMMEDIATE SUPERVISOR: *Adult Services Manager (OSB) and Adult Services Manager (BRB)


*SUMMARY STATEMENT*: Responsible for assisting patrons in using public computers and other

resources, including computer and software knowledge as well as basic equipment

troubleshooting.


*DUTIES AND RESPONSIBILITIES: * Assist and train patrons in using all currently available equipment, including but not limited to

computers, printers, fax machines, copiers, and the print release/reservation stations.


* Assist patrons with the basic use of available Internet resources, the library's subscription


databases, and standard computer software programs.


* Assist instructors in teaching computer classes for patrons at both branches.

* Enforce the library's policies concerning the use of the public computers.

* Use available tutorials, manuals, and other materials to increase knowledge of software


programs and Internet resources skills.


* Maintain patron records including entering information into the patron database.

* Place hold requests, check status of patron's library accounts and answer account related


queries.


* Assist patrons in using the library catalog, booklists and other library resources.

* Provide input into department policies and procedures manual, as well as computer class


scripts and offerings.


* Maintain department equipment by following defined maintenance and housekeeping


procedures. Troubleshoot and report basic equipment failures and problems. Report major

issues to the appropriate staff person or vendor.


* Assist with staffing the Adult Services information desk, as needed.

* Assist with Outreach opportunities.

* Attend staff meetings.

* Execute opening and closing procedures successfully.

* Assist with ordering and maintaining department supply inventory.

* Assist professional staff in developing resources to promote fiction and nonfiction collections.

* Track and report specified statistics for the public computer areas.

* Answer telephone calls in a courteous and helpful manner.

* Other duties as assigned.


*QUALIFICATIONS*:


* High school graduate or equivalent.

* Good computer and technology skills with ability to learn.

* Customer service orientation.

* Ability to provide instruction to others.

* Ability to learn library automated circulation and catalog system.

* Ability to understand and follow oral and written instructions.

* Ability to work a variety of hours including some evenings and weekends.

* Ability to work with minimal supervision.

* Ability to relate to library patrons of all ages in a positive, patient, and effective manner.

* Ability to establish and maintain effective work relationships with coworkers.

* Ability to communicate effectively.

* Ability to meet the physical requirements of the position.

* Ability to operate all equipment necessary to perform job duties.


*ACCOUNTABILITIES: * Accountable for following library rules and policies. Accountable for courteous, tactful, and positive library service to patrons. Accountable for completing work in a timely manner. Accountable for keeping informed about all departmental matters pertaining to this position.


* Accountable for enforcement of library policies and procedures.


*WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: *

Work is performed in a public library setting with minimal exposure to health or safety hazards.

Substantial time is spent working on a computer. This work typically requires the following

physical activities: sitting, walking, bending, stooping, reaching above shoulder height, finger

dexterity, repetitive motions, talking, hearing and visual acuity. May have to lift files, supplies,

furniture or fixtures on occasion. The physical demands described here are representative of those

that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.


Job Type: Part-time


Pay: $13.72 per hour


Benefits:

* Retirement plan

Schedule:

* Weekend availability


Work Location: One location

Keywords: Joliet Public Library, Joliet , Adult Services Clerk-OSB, Other , Joliet, Illinois

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