Desktop Engineer
Company: Infosys
Location: Joliet
Posted on: June 23, 2022
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Job Description:
Infosys is seeking a Desktop Engineer. The role requires a close
partnership and collaboration with other IT Engineers, and Subject
Matter Experts.Required Qualifications: Candidate must be located
within commuting distance of Evansville, IN, or Joliet, IL, or be
willing to relocate to the area. This position may require travel
in the US Bachelor's degree or foreign equivalent required from an
accredited institution. Will also consider three years of
progressive experience in the specialty in lieu of every year of
education At least 2 years of Information Technology experience At
least 3 years of experience in managing EUC Support /Deskside
support/ Imaging using Ivanti Landesk tool Perform desktop
engineering including imaging, and patching at our onsite location
in Evansville, IN or Joliet, IL Responsible for providing second
level support to internal customers by processing incidents and
service requests that arrive at the technical help desk and assist
with answering phone calls on the service desk Maintain the
production, by running a software and hardware diagnostic regularly
in a stipulated time Conduct Patch Management solutions,
integration with CMDB Complete: License Metering, and Ivanti
Management solution upgrade Download patches from OEM and applying
& scheduling them Complete: Provisioning of OSI on server and
endpoints Ensure: Incidents get resolved with the SLA's and system
goes through a scheduled patching Process Support various Operating
system and in installing applications on those operating systems
depending upon its compatibility U.S. citizens and those authorized
to work in the U.S. are encouraged to apply. We are unable to
sponsor this time.Preferred Qualifications: The ideal candidate
will be one who utilizes several management tools and has worked on
Image Engineering & product expertise on Ivanti Landesk Experienced
in Installation, configuration, and administration on different
version of Ivanti End Point Management Solutions, and understanding
of ITIL Strong communication skills with experience dealing with
customers Must be able to work independently using standard
practices and procedures Planning and Co-ordination skillsThe job
entails sitting as well as working at a computer for extended
periods of time. Should be able to communicate by telephone, email,
or face to face.About Us:Infosys is a global leader in
next-generation digital services and consulting. We enable clients
in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and
workings of global enterprises, we expertly steer our clients
through their digital journey. We do it by enabling the enterprise
with an AI-powered core that helps prioritize the execution of
change. We also empower the business with agile digital at scale to
deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement
through building and transferring digital skills, expertise, and
ideas from our innovation ecosystem.Visit www.Infosys.Com to see
how Infosys (NYSE: INFY) can help your enterprise navigate your
next.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender
Identity/National Origin
Keywords: Infosys, Joliet , Desktop Engineer, Other , Joliet, Illinois
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