Desktop Engineer

Company: Infosys
Location: Joliet
Posted on: June 23, 2022

Job Description:

Infosys is seeking a Desktop Engineer. The role requires a close partnership and collaboration with other IT Engineers, and Subject Matter Experts.Required Qualifications: Candidate must be located within commuting distance of Evansville, IN, or Joliet, IL, or be willing to relocate to the area. This position may require travel in the US Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education At least 2 years of Information Technology experience At least 3 years of experience in managing EUC Support /Deskside support/ Imaging using Ivanti Landesk tool Perform desktop engineering including imaging, and patching at our onsite location in Evansville, IN or Joliet, IL Responsible for providing second level support to internal customers by processing incidents and service requests that arrive at the technical help desk and assist with answering phone calls on the service desk Maintain the production, by running a software and hardware diagnostic regularly in a stipulated time Conduct Patch Management solutions, integration with CMDB Complete: License Metering, and Ivanti Management solution upgrade Download patches from OEM and applying & scheduling them Complete: Provisioning of OSI on server and endpoints Ensure: Incidents get resolved with the SLA's and system goes through a scheduled patching Process Support various Operating system and in installing applications on those operating systems depending upon its compatibility U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor this time.Preferred Qualifications: The ideal candidate will be one who utilizes several management tools and has worked on Image Engineering & product expertise on Ivanti Landesk Experienced in Installation, configuration, and administration on different version of Ivanti End Point Management Solutions, and understanding of ITIL Strong communication skills with experience dealing with customers Must be able to work independently using standard practices and procedures Planning and Co-ordination skillsThe job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.About Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.Infosys.Com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Keywords: Infosys, Joliet , Desktop Engineer, Other , Joliet, Illinois