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Customer Enablement Representative

Company: Renaissance
Location: Joliet
Posted on: May 16, 2022

Job Description:

Job DescriptionCompany Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology. Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.Job Description

The Customer Enablement team is responsible for coordinating the execution of multiple projects related to customer rostering and product interoperability. As a Customer Enablement Representative, you will work closely with Renaissance customers to offer guidance, assistance, and exceptional service and support to implement unique rostering configurations maintained on the Renaissance Growth Platform. A Customer Enablement Representative thrives by working cross functionally with Renaissance Sales, other Customer Success teams and the rest of the organization to strategize and execute the most appropriate implementation path for each customer. In this role, you will:

  • Partner with team members to define project scope and objectives
  • Develop comprehensive project plans for implementation changes
  • Grow strong relationships with customers and internal stakeholders to execute project plans
  • Develop extensive knowledge of all Renaissance products and rostering solutions
  • Lead customer and internal team calls related project plans – exhibiting strong presentation skills
    • Exhibit data savvy -  Ability to process and import client rostering files and maintain customer confidentiality and security
    • Coach customers through Renaissance best practices as it pertains to the customer's rostering solution
    • Respond to all customers quickly and help triage and direct issues to other teams as appropriate
    • Create and maintain comprehensive project documentation Qualifications

      The most successful candidates:
      • Exhibit a high level of diplomacy, tact, and service to facilitate cooperation and good will to delight internal and external customers
      • Take ownership of customer complaints and take necessary steps to prevent reoccurrence
      • Promote teamwork and foster an exemplary work environment
      • Show the ability to pivot around complex scenarios, solve problems creatively and demonstrate decision making skills
      • Show attention to detail, meet deadlines, and can manage time independently For this role, you must have:
        • High School diploma (Associates Degree preferred), and at least three years of customer service experience
        • Equivalent combination of education and experience 
        • Proficiency in Microsoft Office products
        • Excellent communication skills and a strong technical aptitude

          Additional Information

          All your information will be kept confidential according to EEO guidelines.Benefits:
          • World Class Benefits: Medical, Prescription, Dental, Vision, Telehealth
          • Health Savings and Flexible Spending Accounts
          • 401(k) and Roth 401(k) with company match
          • Paid Vacation and Sick Time Off
          • 13 Paid Holidays
          • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
          • Tuition Reimbursement
          • Life & Disability Insurance
          • Well-being and Employee Assistance ProgramsRenaissance is committed to maintaining a safe and healthful environment for our employees and customers. To uphold this commitment, Renaissance requires all employees to receive a full COVID-19 vaccination as a condition of employment, unless an individual has been granted an exemption as an accommodation due to a disability or for religious reasons.Frequently cited statistics show that some women, minorities, individuals with disabilities, and protected veterans, may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need into the future. We hope you're open to learning new skills to grow with us. Make our team, your team! Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.At Renaissance our mission is: "To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide." Inherent in that guiding principle is dedication to serving all identities by recognizing the importance of Diversity, Equity, and Inclusion (DEI) in our organization, our work and our products. Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

Keywords: Renaissance, Joliet , Customer Enablement Representative, Other , Joliet, Illinois

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