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Helpdesk

Company: Hemmersbach Nordamerika
Location: Manteno
Posted on: May 15, 2022

Job Description:

IT Onsite TechnicianBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.Your TasksThe Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems. Main responsibilities:

  • Handle service support requests & incidents
  • Asset management & coordination.
  • Hands & Eyes Support.
  • Detect faults and provides efficient and effective solutions.
  • Ensuring all work is delivered consistently and in accordance with scope of work.
  • Have a full awareness of service level KPI's and deliver in accordance with these under guidance of the Service Delivery Manager.
  • Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals.
  • Work in accordance with suppliers and customer's rules and regulations for the purposes of health and safety.
  • The technician will deliver the user support for the maintenance of the End-Users at our customer's location.Scope includes support for end-user:
    • Break/Fix Activities
    • Software Defects
    • General Software Support
    • Hardware troubleshooting
    • IMACD
    • Smarts Hands ServiceOur Requirements
      • Troubleshooting hardware, software, operating system issues and problems and fixing the issues without affecting / violating the hardware warranty or customer security compliance requirement.
      • Hands on experience in installing, troubleshooting and fixing desktop, printer, laptop and other computer peripheral hardware problems.
      • Basic knowledge of networking to perform smart hand activity under instruction-based activities at sites.
      • Ability to lift / move computer equipment weighing up to 50Lbs.
      • Good written and oral communications skills with clients and management. Good people skills.
      • All onsite technicians will adhere to workplace health and safety policy.
      • All onsite technicians will adhere to workplace access control standard.
      • Ability to work with deadlines and complete tasks on time.
      • Good to have - knowledge in AD for all Service Provider personnel's.
      • Good to have - knowledge and experience on software and OS deployment using SCCM or other deployment technologies for all Service Provider Personnel's.
      • Level 2 Technician should have A+ Certification or similar, OEM vendor training, and a minimum of 3 years' experience across multiple device platforms, customer service training.
      • Standard working days: Monday to Friday, 8 AM to 5 PM local time excluding bank holidays.Your BenefitsWe are now offering a $1,000 USD signing bonus payment to the candidates that pass the drug screening and do not have any violations during the first 6 months on the job

        Additionally, we offer a support package that includes:
        • Medical coverage
        • Dental & Vision coverage
        • Life Insurance
        • Short & Long Term disability insurance
        • 401K
        • PTO

Keywords: Hemmersbach Nordamerika, Joliet , Helpdesk, Other , Manteno, Illinois

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