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Marketing / Promotions Representative (Full Time) 07/hr

Company: Caesars Entertainment
Location: Joliet
Posted on: August 14, 2019

Job Description:

Marketing / Promotions Representative (Full Time) $11.07/hr ******KB HARRAH'S JOLIET CASINO & HOTEL - For seven straight years, Harrah's Joliet was named one of Chicago's 101 Best And Brightest Companies To Work For! Caesars Entertainment, is the world's largest provider of casino entertainment, with 50-plus destinations in the U.S., Canada and abroad. Our 60,000 employees are a diverse, committed team of people who strive for excellence each and every day. At Caesars Entertainment, we understand everyone has special talents. We strive to help individuals make the most of their abilities in the pursuit of their career goals. After all, energy, excitement and entertainment are what make Caesars the leader in the hotel and casino industry. Join our team! ESSENTIAL FUNCTIONS: * Provides A level customer service while enthusiastically promoting the Caesars Rewards program. * Greets and welcomes customers with a smile as a company representative. * Serves as Caesars Rewards and customer service role model for other employees. * Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs. * Resolves customer issues according to the Service Recovery model using Service Recovery tools. * Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department's customer service ratings. * Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah's every time. * Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.) * Ensures each customer interaction results in increased customer confidence in Caesars Rewards. * Is knowledgeable about competitors' programs and can make favorable comparisons. * Promotes and executes customer promotions flawlessly. * Creates and maintains customer accounts using Harrah's computer systems. * Issues comps in accordance with department comp guidelines. * Ensures data is accurate and maintains integrity of data. * Collaborates with work-group and all support departments to ensure player satisfaction. * Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. * Adheres to all regulatory, company and department policies and procedures. * Completes all other duties as assigned. REQUIREMENTS: * High school diploma or equivalent. Some college preferred. * Must be flexible with schedule to include nights, holidays and weekends. * Must be able to work in high and low stress areas. * Previous customer service experience required. * Knowledge of computer programs such as WORD and EXCEL. * Must be able to handle multiple tasks. JOB DEMANDS: * Must be able to maneuver to all assigned areas of the casino. * Must be able to work in a fast-paced environment involving constant internal customer contact. * Must be able to lift up to 20 lbs. and carry objects weighing up to 10 lbs. * Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. * Position requires 80% standing, 10% sitting, 10% walking. * Requires some climbing. * Must be able to respond to speech, visual and aural cues. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). As a part of Harrah's Joliet Casino & Hotel's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Harrah's Joliet Casino & Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Illinois-Joliet-Harrah's Joliet Casino Regular

Keywords: Caesars Entertainment, Joliet , Marketing / Promotions Representative (Full Time) 07/hr, Human Resources , Joliet, Illinois

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