Hotel Operations Supervisor (Full Time)

Company: Caesars Entertainment
Location: Joliet
Posted on: November 11, 2019

Job Description:

Hotel Operations Supervisor (Full Time) 19000CDL HARRAH'S JOLIET CASINO & HOTEL - For seven straight years, Harrah's Joliet was named one of Chicago's 101 Best And Brightest Companies To Work For! Caesars Entertainment, is the world's largest provider of casino entertainment, with 50-plus destinations in the U.S., Canada and abroad. Our 60,000 employees are a diverse, committed team of people who strive for excellence each and every day. At Caesars Entertainment, we understand everyone has special talents. We strive to help individuals make the most of their abilities in the pursuit of their career goals. After all, energy, excitement and entertainment are what make Caesars the leader in the hotel and casino industry. Join our team! ESSENTIAL FUNCTIONS: * Responsible for the overall Hotel operations and staff including front desk employees, guest service attendants, PBX operators, room attendants, house persons, laundry attendants, wardrobe staff, and clerks. * Serves as a leader for employees while fostering teamwork, high employee morale, motivation and open communication. * Coaches and develops employees using a consistent, approachable demeanor while clearly articulating expectations. * Provides direction and support for all staff members to achieve department goals and objectives. * Ensures all employees are well trained with an emphasis on detail to provide service levels consistent with the customer satisfaction assurance (CSA) goals and initiatives. * Helps to maintain and enhance a safe, secure and comfortable environment for our guests and employees. * Supervises the day to day activities of the Hotel operations through customer contact and supervision of employees ensuring 100% guest satisfaction. * Oversees customer check in/check out, authorized to verify pre-approved room comping levels and authorized to change incorrect information. * Processes discrepancy reports, rate variations and credit reports. Coordinates the ordering and reconciliation of package coupons. * Works with Casino Marketing to ensure timely guest check-in and maximum occupancy. * Coordinates VIP arrivals and ensures all arrangements have been confirmed prior to arrival. * Executes arrangements for all Casino and VIP guests. * Assigns daily tasks while maintaining quality cleanliness standards set forth by the department. * Follows inventory and purchasing procedures in order to achieve budgeted expenses. * Accountable for follow up with department walk-throughs, special cleaning projects and maintaining of department cleanliness and training standards. * Ensures cleanliness, organization and safe conditions of driveways, sidewalks, hotel entrance, lobby, and luggage storage areas. * Maintains key control within the department. * Follows and ensures security and safety guidelines are in place. * Maintains lost and found system. * Monitors volume to ensure fast, friendly and efficient service. * Ensures that customer problems/complaints are handled in an effective, courteous manner. * Ensures that all Hotel staff behavior and appearance are in compliance with established policy. * Maintains knowledge of hotel, community and special events in order to accurately provide guests with needed information. * Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. * Adheres to all regulatory, company and department policies and procedures. * Completes all other duties as assigned by the Hospitality Manager and the Director of Hospitality. REQUIREMENTS: * High School diploma or equivalent required. College degree preferred. * Two years experience in hospitality industry in a supervisory capacity preferred. * Knowledge of casino/hotel industry preferred. * Previous training in bio-hazards and BBP preferred. * Strong organizational, communication and supervisory skills. * Excellent customer service/public relations skills. * Proficient in MS Office and Outlook. * Able to work a flexible schedule to include nights, holidays, and weekends. * Must have passed SuperLAP assessment. * Internal applicants must meet property transfer eligibility requirements. JOB DEMANDS: * Ability to respond to common inquiries or complaints from customers and employees. * Ability to communicate one-on-one and to groups to explain policies and procedures to persuade others to accept or adopt a specific opinion or action. * Must be able to respond calmly and make rational decision when handling customer needs and concerns. * Must have physical ability to walk 5+ miles during a work day and be capable of standing during the length of one's shift. * Excellent oral and written communications skills. * Ability to stand and walk for entire shift and mobility to move easily around entire property. * Must be able to listen and respond to visual and aural cues. * Physically mobile with reasonable accommodations including ability to lift up to 50lbs., and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when stocking, storing, and maneuvering around the work area. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). As a part of Harrah's Joliet Casino & Hotel's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Harrah's Joliet Casino & Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Illinois-Joliet-Harrah's Joliet Casino Regular Team Leader

Keywords: Caesars Entertainment, Joliet , Hotel Operations Supervisor (Full Time), Hospitality & Tourism , Joliet, Illinois