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Area Operations Manager (Midwest Area)

Company: Sears Holdings Corporation
Location: Joliet
Posted on: September 15, 2019

Job Description:

The Area Manager, Operations is responsible for supporting production operations for a specific Area consisting of 5 to 7 District offices with between $42 to $60 million in annual sales and installing over 20,000 projects. This role can be out of Columbus, Detroit or Chicago. The Area Manager, Operations is responsible for ensuring the timely and cost efficient installation of the company's products in the members' homes located in their Area. This includes the management of their District Managers. Activities include implementing leadership directives regarding the installation of the products, management of the contractor (1099) workforce, following contract specifications, minimizing the cost of installation while meeting and exceeding member expectation in terms of time, quality, communication of the job. This position will ensure partnership with the Sales team to address contract issues, product pricing, and product availability. Oversees both interior and exterior product lines of the Sears Home Improvement Products business within the area assigned and manages the area installation function to ensure that targets are met (backlog conversion rate, quality scores, product cycle time and Gross Profit Margin) Monitors Area Profit and Loss (P&L) operational expenses and drives processes and procedures contributing to plan fulfillment Develops installation and service improvement solutions through the analysis of (root-cause) customer experience issues from point-of-sale through post installation service. Ensures area installation facilities are operating in accordance with company standard operating procedures and local, state and federal laws Improves performance of inventory variance targets and appropriate inventory levels, monitors and takes improvement actions on Quality scores, and works with Service Department as needed to resolve outstanding customer service issues Ensures the timely and cost efficient installation of the company's products in the members' homes located in their Area Implements leadership directives regarding the installation of the products, management of the contractor (1099) workforce, following contract specifications, minimizing the cost of installation while meeting and exceeding member expectation in terms of time, quality, communication of the job Partners with the Sales team to address contract issues, product pricing, and product availability Manages relevant Home Improvement production prospects and programs; assists in developing production strategies and processes, and coordinates field implementation of production processes Liaisons with other parts of the organization including Production Operations, Business Intelligence, Information Technologies, Finance, Recruitment, and Human Resources to validate organization alignment Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates JOB REQUIREMENTS: Bachelors Degree Over 10 years of related experience Valid Driver License for the State of employment Up to 50% travel 18 years of age or older REQUIRED SKILLS: Strong analytical, organizational, interpersonal, oral and written communication skills with the ability to relay information in a comprehensive manner to all levels of the business Ability to lead and influence behavior and change across different functions and teams Intermediate level of proficiency in Microsoft Excel, and experience in Microsoft Word, PowerPoint and Access Detail driven individual with emphasis on accuracy, coupled with ability to see the broader picture and summarize complex data Strong organizational and project management skills Profit and Loss (P&L) and line management knowledge Excellent interpersonal and negotiation skills to maintain a good working relationship with a (1099) contractor workforce PREFERRED SKILLS: Master's Degree

Keywords: Sears Holdings Corporation, Joliet , Area Operations Manager (Midwest Area), Hospitality & Tourism , Joliet, Illinois

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