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Customer Service Assistant

Company: Pipe Manufacturing Company
Location: Joliet
Posted on: June 4, 2024

Job Description:

Pipe Manufacturing CompanyAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.Description:Responding to complaints when customers experience problemsProcessing orders and returnsDocumenting customer interactionsHandle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.Be able to process orders, forms, applications, or requests.Work with colleagues when necessary to resolve customer complaints.Requirements:Communication skills including written and verbal communicationCustomer service skills including patience and positivityExcellent computer skills to record, process, and use information to provide assistance to customersProblem-solving skills to ensure complaints are assessed in a manner that is satisfactory for the customer and the companyCommunication skills like a pleasant demeanor and ability to work with multiple personalities2+ years' experience in a customer service roleHigh school diploma/GED required (College degree preferred)Proficient in Microsoft Excel, Word and OutlookDetail oriented with the flexibility to adapt to a variety of work situations and interruptions and organize work for appropriate and timely completionAbility to work well with others and communicate effectively with staff and customers at all levelsAbility to work independently with minimal directionStrong prioritization and organization skillsBenefits offered:Paid time offHealth insuranceDental insuranceVision insuranceOther types of insurance401KIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources. PIecc762dc799d-25660-31627673

Keywords: Pipe Manufacturing Company, Joliet , Customer Service Assistant, Hospitality & Tourism , Joliet, Illinois

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