Night Customer Service Associate
Company: Fortune Fish & Gourmet
Location: Bensenville
Posted on: May 4, 2024
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Job Description:
Summary of Position:The Customer Service associate will support
the company's mission of providing outstanding service to our
customers and drivers. This will be achieved by courteously
receiving incoming calls from customers, entering orders, and
working with other Fortune employees to satisfy customer needs. The
Customer Service associate will communicate with both dispatch and
drivers to ensure maximum customer service. This is a second shift
position with starting time from 4 pm to 12:30 am. Duties &
Responsibilities
Provide excellent and courteous customer service by receiving calls
and understanding customer requirements and needs. This will
include correctly capturing customer requests in the company's ERP
system - Sea soft.Learn and maintain high levels of product
knowledge to properly service customers.Develop and maintain
professional relations with customer to grow relationships.Working
as an advisor, inform customer of items not ordered or out of stock
per regular ordering process. Offer appropriate alternatives that
meet customer needs.Ensure accuracy of customer information and
ensure data entry into company ERP is correct.Partner with Drivers
and Outside Sales to ensure customer requirements are met in a
timely fashion.Perform other duties as required by the VP of
Sales.AVAILABLE TO WORK SUNDAYSMinimum Requirements:Experience:
Demonstrated phone-based customer service. Knowledge of seafood
preferred, but not required. Full training is available Education:
High School diploma or equivalent.Work Ethic: Demonstrated desire
to work in an exciting fast-paced environment.Communications: Have
highly developed English verbal communication skills.Technical:
High proficiency in using personal computer and Microsoft Office
Suite, including high internet fluency. ERP experience a plus. Any
combination of the above criteria will also be considered. Fortune
Fish & Gourmet is an equal opportunity employer.Sunday thru Friday(
Saturday off an a day during the week)4:00 pm to 12:30 am
Keywords: Fortune Fish & Gourmet, Joliet , Night Customer Service Associate, Hospitality & Tourism , Bensenville, Illinois
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