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Customer Service Representative

Company: Headway Workforce Solutions
Location: Joliet
Posted on: May 14, 2022

Job Description:

Job DescriptionOn behalf of our client, Headway Workforce Solutions is currently seeking Customer Service Representative . This is a full-time position with potential growth opportunities in the future. This position is an integral part of the overall Supply Chain team ensuring order flow process including order entry, transportation performance and ultimately closing orders using the Microsoft Dynamics 365 ERP system. The pay for this position is $17.00 - $20.00 per hour depending on experience.Responsibilities of a Customer Service Representative:

  • Accurately enter, maintain, and validate customer orders (manual and EDI), trade agreements, and promotions in D365.
  • Enter, check and verify order inventory with a high level of accuracy and attention to detail in a fast-paced environment.
  • Coordinate with distribution team on order flow, fulfillment, and timing of shipments; ensuring orders are shipped in full and on time (OTIF).
  • Monitor transportation carrier's performance regarding customer order deliveries.
  • Close sales in D365 when the orders have been shipped in full.
  • Partner with finance on cost accruals for various departments as necessary
  • Partners with the Deductions on mitigating fines /deductions with performance issues related to order/delivery issues.
  • Track and trace customer orders; partnering with Transportation and the outbound distribution center shipping teams.
  • Manage and resolve all customer inquiries in a timely fashion
  • All other duties as assignedQualifications & Requirements:
    • Customer service experience
    • Microsoft AX/D365 ERP or equivalent ERP experience preferred
    • Possess the ability to work in a high volume, seasonal, rapidly changing, and evolving organization
    • Strong knowledge of computer applications such as Word, Excel, Microsoft Outlook, Pivot tables
    • Transportation/logistic experience is a plus
    • Organizational skills with email, documents, and time management
    • Ability to prioritize tasks based on level of importance
    • Detail oriented
    • Excellent problem-solving skillsPhysical Requirements:The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Computer Skills
      • Exert up to 30 lbs. of force occasionally, up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
      • Regularly required to bend, twist, stand or walk for extended periods of time.
      • Must be able to stand a minimum of 8 hours per day.
      • Have good eye-hand-foot coordination.About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.comHeadway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.#zr

Keywords: Headway Workforce Solutions, Joliet , Customer Service Representative, Hospitality & Tourism , Joliet, Illinois

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