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Customer Service Associate Lead_Shift_1

Company: Neovia Logistics
Location: Shorewood
Posted on: May 6, 2021

Job Description:

JOB SUMMARY

Provide lead role responsiblities to the Customer Service department team at a facility.

JOB RESPONSIBILITIES

  • Leads the customer service team members as directed by management.
  • Handles lead responsibilities contact with the client, as well as being in contact with the Customer Service Department of the client
  • Coordination with other Neovia facilities in relation to the service provided to the same client.
  • Supports site management in shared issuesQUALIFICATIONS
    • Bachelor's Degree with experience at least of 2 years in a similar position. Operational experience is required.
    • Good Communication and presentation skills
    • Team work and cooperation is a must
    • Proficiency in MS Office applications with Excel
    • Negotiation skillsPHYSICAL REQUIREMENTS

      Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.

      ADDITIONAL INFO

      Internal/External Contacts:
      • Suppliers, Customers, internal employees, other Neovia facilities

Keywords: Neovia Logistics, Joliet , Customer Service Associate Lead_Shift_1, Hospitality & Tourism , Shorewood, Illinois

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