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Customer Service and Electronic Repair Technician

Company: Asurion
Location: Kankakee
Posted on: April 9, 2021

Job Description:

Overview Our team of In-Store Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise.?We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships.?The In-Store Solutions Expert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences. What you will do * Resolve customer issues by troubleshooting and repairing their electronic devices * Sell personalized product solutions that meet customer needs * Expand your knowledge of?UBreakiFix's?products and culture * Deliver world class customer service * Demonstrate?UBreakiFix's?Core Values in all interactions * Be responsible for inventory management What you need to be successful * A passion for solving problems and delivering solutions * A love for people and the devices that enrich their lives * One or more years of customer service/retail sales experience preferred * Reliable and flexible when it comes to dealing with difficult situations * The ability to quickly adapt in an ever-changing environment * Motivated to meet and exceed evolving key performance objectives * Ability to work a flexible retail schedule You are a good fit if you have * Six months experience with product service support or electronics troubleshooting * Knowledge of mobile devices and operating systems * High School diploma or equivalent preferred * Strong oral and written communication skills * Strong teamwork and collaboration skills * Basic knowledge of Microsoft Office We take care of you * Competitive and incentive-based pay * Benefits including health, dental, and vision * Retirement Savings Plan * Paid time off * Tuition reimbursement program * Ongoing training to grow your skills

Keywords: Asurion, Joliet , Customer Service and Electronic Repair Technician, Hospitality & Tourism , Kankakee, Illinois

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