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Guest Service Representative

Company: Thorntons (Kentucky)
Location: Joliet
Posted on: September 14, 2020

Job Description:

The Guest Service Representative is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives. Essential Job Functions (RESPONSIBLE TO) --- Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. --- Ring all sales as discussed in the operations procedures. --- Assure proper sale and accounting of money orders/lottery during shift. --- Accurately account for price overrides, store use of merchandise, voids, returns and waste. --- Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times. --- Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. --- Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction. --- Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies. --- Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list). --- Clean the parking lot and grounds surrounding the store as needed. --- Advise store management of any maintenance or safety problems. --- Practices safe working habits that align with company safety rules --- Properly uses the Guest Service Department for guest service issues --- Stay familiar with all Thorntons policies applicable to the GSR position as outlined on Thorntons Intranet. --- Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations --- Perform additional duties as assigned. --- Maintain PAR levels as outlined on PAR sheet per store expectations. Preferred Qualifications ? Education - High School Diploma or GED ? Experience - All experience will be considered ? Knowledge/Skills - Ability to speak, read, understand, and write the English language. - Ability to perform accurate mathematical calculations - High energy and strong work ethic. - Excellent interpersonal skill. - Strong guest service skills. - Works well with others in a team environment - Sufficient visual acuity to check identification and process money orders. - Ability to read and understand instructions for operation of electronic cash registers and other equipment. - Ability to read electronic fuel reports. ? Equipment/Special Expertise - N/A ? Other Considerations - Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. - Properly records time on the TOTS systems and signs a time report verifying all hours worked - Understands that company funds are not available for personal use

Keywords: Thorntons (Kentucky), Joliet , Guest Service Representative, Hospitality & Tourism , Joliet, Illinois

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