Automotive Service and Retail Store Manager - Joliet, IL

Company: Belle Tire
Location: Joliet
Posted on: May 28, 2023

Job Description:

JOB SUMMARY: The Store Manager is a positive, energetic, ambitious team player that provides 100% customer satisfaction. This position is responsible for the overall operations of a fast-paced tire and automotive service facility. Duties and Responsibilities:* Continuous thinking and sharing of ideas to improve Belle Tire* Do the right thing for the customers, employees, and vendors* Assess customers' needs and provide Belle Tire solutions according to their needs* Meeting and exceeding defined goals and objectives* Building customer relationships* Managing a cash drawer: cashing customers out* Clean shop, showroom, restrooms, and waiting room if needed* Pick up tires/parts from stores and vendors if needed* Open and Close the location* Assists manager with coaching and directing employees* Scheduling of employees* Daily cash reconciliation* Managing and coaching the employees* Directing and controlling the workflow in the service department* Personal growth of each team member* Inventory management* Facility management* Communicate with Marketing to manage showroom look and feel* Recruiting and terminating employees* Understanding and analyzing a profit & loss statement* Order new shop employees' uniforms* Follows Belle Tire's safety policies * Other duties as assigned by retail store manager Minimum Qualifications: Basic Qualifications* 18 years of age* Valid driver's license * Willing to relocate within a 30 mile radius * Ability to communicate clearly and professionally with co-worker, management and customers* Ability to read and write English * Ability to listen and process knowledge* Must possess time management skills* Must possess ability to multi-task* Ability to delegate* Excellent organizational skills* Ambitious* Represents one's self and Belle Tire in a professional manner * Demonstrates a commitment of high quality service to internal and external customers* Expected to coach and train other employees* Calm, sympathetic, and fair* Ability to complete tasks thoroughly, accurately, and in a timely manner* Expected to handle day to day paperwork of retail operation Education Requirements* High School Diploma/GED is required Experience Requirements* Automotive Background is required* Previous Belle Tire Management experience Physical Demands:* Must be able to stand for long periods of time* Must be able to occasionally lift over 60 pounds* Requires motion entailing bending, twisting, pushing, pulling, stretching and continuous bilateral use of fingers and wrists. Preferred Qualifications:* Thorough knowledge of Point of Sale* Thorough knowledge of Nelle* Thorough knowledge of Order Trac* Thorough knowledge of Glass Software (currently Quest)* Thorough knowledge of recording system (currently Log My Calls)* Thorough knowledge of customer service software (currently Medallia)* Thorough knowledge of recruiting software * Thorough knowledge of e-mail software * General knowledge of Microsoft Office: (Excel & Word)* Ability to process all forms of payment* Thorough knowledge of Belle Tire's shipping and receiving procedures* Thorough knowledge of Belle Tire's physical inventory procedures* Thorough knowledge of Belle Tire's Tire Sales Process* Thorough knowledge of Belle Tire's Auto Service Sales Process* Thorough knowledge of Belle Tire's products and services* Thorough at analyzing Belle Tire's Profit & Loss Statement* Thorough knowledge of Belle Tire's opening and closing procedures* Thorough knowledge of Belle Tire's alarm system operation* Thorough knowledge of Belle Tire's Tire Technician Process* Thorough understanding of the Bureau Automotive Repair (B.A.R) rules* General knowledge of how and why Belle Tire's shop equipment works* Thorough knowledge of Belle Tire's hiring and termination procedures Working Conditions: Varying work hours, Mon-Sat, some overtime may be required. Workshop environment, with heavy physical requirements: long periods of standing on your feet, lifting up to 60 pounds to chest level, bending, twisting, grabbing, and reaching. Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledPDN-99253d00-173a-4fbf-a8ef-ba741b6b90e8

Keywords: Belle Tire, Joliet , Automotive Service and Retail Store Manager - Joliet, IL, Executive , Joliet, Illinois