Service Manager
Company: AHW LLC
Location: Dwight
Posted on: May 24, 2023
Job Description:
Service ManagerManages service operations within the dealership
to maximize return on investment by optimizing Service Department
processes to ensure internal and external customer satisfaction.
Grows profitable service labor sales and exercises disciplined
expense control. Attracts, retains, and effectively engages
department personnel.Responsibilities:
- Develops, communicates, enforces and monitors effective Service
Department processes to ensure internal and external customer
satisfaction
- Develops and executes Service Department marketing plan and
monitors monthly to ensure achievement of departmental goals
- Monitors Service Department metrics monthly to ensure
achievement of department goals
- Coordinates customer clinics, field days, and related
promotional events
- Schedules and assigns jobs and work areas to employees in the
Service Department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to
invoicing
- Ensures all departmental tools, equipment, and vehicles are in
good working order
- Manages recruiting, staffing and employee development
activities for employees reporting to this position
- Maintains a safe working environment and adheres to company
safety program at all times
- Performs other duties as assigned Experience, Education, Skills
and Knowledge:
- 3+ years experience in Service Department operations
- Ability to use standard desktop load applications such as
Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and
groups
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service
Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- Associates Degree or equivalent experience AHW is a 16 location
John Deere Dealership, selling tractors, combines, sprayers, riding
mowers, commercial equipment in east central Illinois and western
Indiana.. Date posted: 04/15/2023
Keywords: AHW LLC, Joliet , Service Manager, Executive , Dwight, Illinois
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