Director Customer Experience
Company: Sterling Engineering, Inc.
Location: University Park
Posted on: January 24, 2023
Job Description:
Sterling Engineering is looking for a -Director of Customer
Service for a large manufacture in the South Suburbs of Chicago.
This person will need to be experienced with ERP systems,
automating systems, and strategic with implementing and managing
process/change.
Terms: Full-time direct hire
Salary: -$140k-$155k/yr with bonus
Responsibilities:
- Partner with key stakeholders in all departments to better
assess and understand what is required to create and maintain a
best-in-class focus
- Creates and articulates the vision for IA-Americas Customer
Experience, incorporating input from key stakeholders aligning to
the broader company strategy and vision
- Partner with cross- functional teams (Product Managers,
Marketing, Legal, Compliance, Risk, Operations and IT) to ensure
that Business and Customer experience requirements are understood,
and appropriate execution and support strategies are
implemented
- Coordinate with marketing and branding activities to ensure a
consistent end-to-end customer experience
- Work with the customer service escalation team in helping to
resolve customer issues, as needed
- Develops comprehensive customer segmentation and the
corresponding personalized marketing strategy to help drive loyalty
program membership and desired member behavior
Qualifications:
- Bachelor' s Degree with minimum of 10 years proven experience
in developing and executing a Customer Experience Strategy with a
focus on improving customer satisfaction across a large
enterprise
- Proven ability to produce accurate and timely information in a
highly dynamic work environment, be able to meet tight
deadlines
- Experienced at leading, developing, and building
high-performance cross-functional teams to implement creative,
innovative, best in class Customer Experience solutions
- Leadership through change management
Keywords: Sterling Engineering, Inc., Joliet , Director Customer Experience, Executive , University Park, Illinois
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