Cage and Credit Manager
Company: Hollywood Casino Joliet
Location: Joliet
Posted on: June 22, 2022
Job Description:
A career in gaming? At Hollywood Casino Joliet, we think you'll
enjoy an exciting industry, fast paced days and nights, diverse,
enthusiastic co-workers, unlimited growth and support from one of
the leaders in the industry.
Your daily responsibilities include:
- Responsible for supervising and managing staff in the
Cage/Credit Develops, implements and manages operational goals and
monitors achievements of performance and profit objectives.
- Regulates and determines extensions of credit according to
established guidelines.
- Create effective and efficient schedules, while maintaining
labor costs, meeting staffing objectives and achieving guest
satisfaction.
- Responsible for assisting in the budget process for the
department and provide recommendations; ensuring compliance to
departmental budget initiatives; reporting budget concerns to
manager.
- Enthusiastically supports, actively promotes, and demonstrates
superior customer service in accordance with department and company
standards and programs. Ensures customer service standards are
followed by all team members and addresses issues as they arise.
Responsible for the overall achievement of department customer
service goals.
- Effectively respond to a supervisor's requests in all areas of
guest interaction and guest concerns.
- Promote a positive environment for all guests and team members
to promote the return visit of guests and achieve job satisfaction
for all team members.
- Conduct investigations into variances, violations of internal
controls, and violation of reporting requirements.
- Responsible for all operation supply inventory. Ensures team
members have the tools needed to do their jobs to maximize
efficiently.
- Administration of reward and recognition programs to maximize
employee engagement.
- Responsible for securing the integrity of all assets and
oversees balancing of all cage banks.
- Review and approve cage documentation based on established
levels of authorization.
- Prepare/review currency transactions reports.
- Approve credit line availability.
- Review of multiple transactions logs for accuracy.
- Responds to guest inquiries while monitoring and applying
service recovery within authorized levels.
- Responsible for ensuring the compliance with all regulatory
compliance within area of responsibility and reporting potential
issues to Executive Management / GM.
- Ensures all staff are trained and follow CTR and SARC
procedures; responsible for making sure all paperwork is completed
and reported in accordance with established compliance
procedures.
- Maintains strict confidentiality in all departmental and
company matters.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
- Must be at least 21 years of age.
- Bachelor's Degree (B.A/B.S.) or equivalent; or four to eight
years related experience and/or training; or equivalent combination
of education and experience.
- Must have be proficient in computer knowledge to include
keyboarding skills, all Microsoft Office applications, email usage,
and database, spreadsheets, and word processing software.
- Must have excellent verbal and written communication
skills.
- Flexible to work all shifts including holidays, nights,
weekends, and overtime as business needs dictate.
- Ability to write reports, business correspondence, and
procedure manuals.
- Ability to effectively present information and respond to
questions from groups of managers, clients, customers, and the
general public.
- Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.
- Must have the ability to interact with guests, staff and
colleagues and resolve problems and conflicts in a diplomatic and
tactful manner.
- Knowledge of all office machines and tools (jet sort, coin
roller, 10-key by touch, credit card cash advance systems).
This job has supervisory responsibilities:
- Responsible for staff development and training programs.
- Responsible for rewards and recognition program to maximize
employee engagement.
- Evaluates team members within department and delivers
constructive feedback to employees in regards to performance.
- Determines recommendation for staffing (including interviewing
and hiring) and scheduling (planning, assigning and directing work)
to meet business needs.
- Determines work procedures and expedites workflow.
- Responsible for employee performance (disciplining, coaching,
counseling).
Keywords: Hollywood Casino Joliet, Joliet , Cage and Credit Manager, Executive , Joliet, Illinois
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