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Territory Account Manager-Midwest Region

Company: Novo Building Products
Location: Channahon
Posted on: January 16, 2022

Job Description:

Responsibilities: * Works alongside the TSM to meet and exceed sales targets; achieving maximum sales in assigned territories through pro sales channels. * Execute our service model and overall strategies to optimize the penetration of Novo's products in the specific geography. * Strive to drive customer satisfaction and increase combined overall sales volume and profit margins for the pro sales market segments. * Work with AMs and TSMs to establish credibility and respect with the pro sales account and stakeholders by conducting all business consistent with Novo's Vision, Values and Strategies. * Learn and develop product and industry expertise in an assigned specialty area to support departmental efforts and use ingenuity to develop new sales approaches. * Promptly address customer problems/complaints or, when appropriate, forward in a timely manner to the appropriate person to manage/resolve the issue. * Inform purchasing of large upcoming sales and/or out-of-stock concerns. * Provide and report market intelligence on pricing and/or customer needs/special requests to AMs and TSMs. * This training role will work cooperatively with other departments as well as with outside vendors, customers, and potential customers, demonstrating Novo's high standards of professionalism and integrity * Shadow and collaborate with the Account Managers: * To grow the assigned sales geography via increased sales volumes and profit margins. * To properly cover assigned territories to ensure customer needs are met. Additionally, use sound judgment to minimize confusion or duplication of customer calls. * To attain monthly budgeted sales figures as well as the projection of customer sales and gross margins. * To properly process credits/returns, follow up on the hot sheet and not fully shipped reports, as well as other automated reports ensuring the paperwork is complete and that the processes are adhered to and are accurate. * Understand and follow established procedures for placing customer orders, servicing customers, adhering to pricing guidelines, and recommend changes when warranted to achieve overall company goals. * Work closely with the logistics team to ensure optimized truck runs with 100% fill rates. * Assist in collecting overdue receivables. * Become active with lumber/building material associations in assigned territory. Qualifications: * Previous sales experience with successful achievement of increasing revenue through current customers and developing new customer base. * Execution of Confidentiality & Non-Competition Agreement * Valid un-restricted (other than for vision correction) driver's license with proven good driving record * Excellent time management skills, with flexibility to work 50 hours per five-day work week, travel overnight, schedule travel to minimize travel time, schedule customer calls in clusters, schedule territory coverage efficiently, and spend maximum percent of time in front of customers. * Ability and willingness to utilize technology to enhance job performance. * Stellar self-organization skills demonstrated by planning each day, week, and month, planning each call, keeping sales tools in mint condition, dressing neatly, maintaining a neat automobile, presenting a professional image representative of Novo's high standards, and continually updating customer information in a systematic manner. * Conscientiousness in following established administrative procedures, including maintenance of customer information sheets and files, timely submission of credit applications for new accounts, call reports, sales plans, forecasts, customer targeting forms, monthly market updates, and expense reports. * Adherence to all company policies and procedures. * Ability to operate effectively within established budgetary constraints.

Keywords: Novo Building Products, Joliet , Territory Account Manager-Midwest Region, Executive , Channahon, Illinois

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