Posted on: January 12, 2022
The - General Manager - is responsible for the operation and
financial performance by providing direction and leadership to
exempt and non-exempt associates at this facility. - This position
is responsible for developing and leading a team that will manage
the employee performance, inventory, vendor, carrier, and customer
relationships. This role is ultimately responsible for ensuring
that orders are selected accurately and packed/shipped without
damage for timely delivery. - This position reports to the Director
of Warehouse Operations.
Essential Duties & Responsibilities :
Ensures operational procedures for executing activities for
incoming and outgoing shipments, handling and disposition of
products, and keeping the highest standards of inventory accuracy
Develops and manages a comprehensive strategy for the facility by
shaping requirements, assessing deliverables and utilizing
resources to help eliminate process problems.
Plans long-term labor needs based on sales, forecasts and
Conducts analysis of workload compared to labor hours and
Manages between 1-2 dedicated customers in the same building or
public accounts in the warehouse.
Typically manages 100,000 - 500,000 square feet of facilities and
up to 100 employees during non-peak times.
Collaborates with teams from other facilities to share knowledge,
Responsible for facility P&L and budget preparation.
Audits all billing activity for accuracy. Properly signs and
authorizes all purchase order requisitions, vouchers and customer
Ensures proper percentage of labor is charged to respective
departments to ensure proper factoring is achieved to identify
Reports out on locations financial and operational performance.
Conducts monthly review of aging for accounts receivable and works
closely with the Director and Corporate office to recover balances
in a timely fashion.
Conducts annual review of customer contracts, determining and
recommending annual increases to the Regional Vice-President and
Director of Business
Drives continuous improvements to safety, quality, cost and
delivery while growing and expanding capabilities within the
Ensures the daily pre-shift meetings cover previous productivity,
operational problems, forecasting workload and any other pertinent
Ensures proper staffing and support hiring for all facility
Ensures all new employees are properly on-boarded; completing
required paperwork and following a structured training
Produces and effectively communicates department goals and
individual performance goals that ensure the facility achieves
Manages and maintains good human resources practices with direct
reports, and adherence to established corporate and department
policies and procedures
Works with Human Resources to resolve employee relation issues,
discipline actions, problem resolution and terminations.
Travels to other warehouses and participates in department or
company meetings, as necessary
Provides feedback, coaching, guidance, and recognition to enhance
other's skill development.
Plays an active role in employee development and talent
Acts as a role model for the department in support of corporate
mission, vision, and values.
Provides regular coaching and feedback on performance, prepares and
presents formal performance appraisals and make recommendations and
approve annual compensation increases.
Exhibits a commitment to self-development by staying current on
information, tools, and systems.
Safety and Security
Implements safety and sanitation schedules that ensure the
facilities compliance with corporate, OSHA, FDA, AIB or ASI
Coordinates all alarm-monitoring systems and reviews sprinkler
Ensures the safe, clean and efficient operation of the facility to
meet service standards
Actively supports and participates in all safety initiatives in the
Performs safety observations to coach employees on safety
Prevents associate incident and injury by overseeing accident
investigations, assessing root cause analysis and implementing
Bachelor's degree in Supply Chain, Business or related field, or an
equivalent combination of education and experience sufficient to
perform the essential functions of the job, as determined by the
At least 7-10 years' overall experience and experience in managing
a 100,000+ sq ft warehouse/distribution center with total revenues
up to $1m
Experience with Warehouse Management Systems (Manhattan
Working knowledge of Microsoft Office applications
Working knowledge of warehouse / mechanical equipment
Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the
willingness to become certified in one or more of these areas as
Ability to work in fast paced environment.
Ability to handle changing priorities and use good judgment in
Experience with seasonal work forces is a plus, but not
Experience with or desire to learn performance metrics, process
improvement, and Lean/Six Sigma tools.
Excellent talent management and team building skills
Excellent verbal, non-verbal, and written communication skills
Excellent customer service skills specifically with external
Excellent analytical and mathematical skills
Bilingual English/Spanish preferred
Keywords: ExecuNet, Joliet , General Manager, Executive , Joliet, Illinois
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