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Small Engine Repair Technician - Express Technician - Joliet, IL

Company: Sears Holdings Corporation
Location: Joliet
Posted on: January 10, 2019

Job Description:

Job Description: If you are looking to become part of an auto center that really values your skills and ability to provide quality service, consider joining the sears auto center team . Now is the perfect time to join as we are going through an exciting transformation of our business!! With industry-leading training and strong people-focused leaders, we are committed to advancing your skills and career growth. Our Technicians participate in a highly rewarding program that recognizes outstanding performance by paying our associates a lucrative base plus commission structure. The Small Engine Repair Technician is responsible for providing timely and quality diagnosis and repair of customers' products while maintaining high customer service. This position also assists fellow Technicians with diagnosis and repair. This position promotes and sells additional products and services that directly impact the profitability of the Company. The Small Engine Repair Technician is also responsible for the successful tire, battery, and oil installation to customer vehicles following all automotive processes and procedures. Job Duties/Responsibilities:* Performs diagnosis of customer's products* Orders parts, researches part availability, and completes customer service orders* Follows the guidelines set up by the Parts department to promote accountability and avoid shrinkage* Installs mechanical or electrical parts, and performs necessary repairs* Creates detailed estimates and makes initial customer contact to sell the repair, as applicable* Looks continuously for methods to improve business performance and enhance the customer experience* Serves as back-up for Automotive Service repairs to be completed per Technician classification in Auto Store Education Requirements: HS Graduate or Equivalent Years of Related Experience: None License/Certificate Required: Yes Driver's License Required: Yes Travel Requirements: None Age Requirement: 18+ Required Skills:* Ability to perform accurate diagnosis and repair of customer products, including communication of diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner* Ability to select and safely use basic tools or instruments to assemble, adjust, calibrate, repair, or test various products; including knowledge of basic electrical principles* Ability to work variable and flexible hours, including extended workdays of up to 10 hours, weekends and nights as necessary Preferred Skills:* Speed and expertise when installing tires and batteries* Retail experience* Past experience in Small Engine Repair Potential Feeder Positions:* ACA1-4: Assistant Auto Center Manager I-IV* Certified Technician* Customer Service Associate Equal Opportunity Employer / Disability / Vet.

Keywords: Sears Holdings Corporation, Joliet , Small Engine Repair Technician - Express Technician - Joliet, IL, Engineering , Joliet, Illinois

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