Service Advisor
Company: Bloomington Normal Auto Mall
Location: Normal
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Leader Automotive Group is a
wholly owned subsidiary of AutoCanada, a publicly traded company.
Leader Automotive is AutoCanada’s first footprint into the U.S.
market and we currently have 10 dealerships consisting of 23
different franchises and over 800 employees. We have a strong
presence in the Chicagoland area with 8 dealerships and 2 more
located in central Illinois. We are searching for talented
individuals as we begin a new and exciting legacy into the U.S.
market. We are currently searching for Experienced Service Advisors
to join our extremely high volume Bloomington Auto Mall. This is a
very rare opportunity for the right individuals. If you have a
strong background in writing service in a high volume store and
have the desire to make a great income, we'd love to speak with
you. Bloomington Auto Mall is one of the highest volume dealerships
in Bloomington/Normal area. We sell and service the most popular
brand of automotive in the United States. We also offer the
benefits of a large dealer group with the care and concern for our
employees as if we were a mom-and-pop dealer. Click the link to
start your career with us today! Benefits Health, Dental & Vision
Insurance BCBS Health & Wellness Discounts/Programs Life Insurance
401(k) Paid time off / Vacation Growth / Advancement Opportunities
Employee Vehicle Purchase Policy Above Average Industry Pay
Publicly traded organization / stability Employee referral bonuses
Responsibilities Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective
service. Take ownership of the customer's experience by carrying
out those additional assignments that allow the dealership to leave
a positive impression with the customer. Provide concierge support
for all owner inquiries, whether phone or in person, to assure the
customer does not get mishandled. Ensure the daily inventory of
technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently. Answer technical
questions about vehicle problems, warranties, services, and
repairs. Maintain Customer Happiness scores at or above company
standards. Assist in diagnosing vehicle problems; order parts and
tools as necessary. Oversee administration of warranty claims as
well as training and supervising of service department. Set
schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster
positive employee relations. Collaborate with upper management to
make service department hiring and discipline decisions.
Qualifications Must be a top performer willing to go above and
beyond for customers Outstanding in sales and follow through Must
have at least 1 year experience in automobile service write ups
Experience with Reynolds & Reynolds is a plus Self-motivated,
organized and driven to succeed Must possess a valid driver's
license We are an equal opportunity employer and prohibit
discrimination/harassment without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.
Keywords: Bloomington Normal Auto Mall, Joliet , Service Advisor, Engineering , Normal, Illinois
