Field Service Manager

Company: Jobot
Location: Chicago
Posted on: January 24, 2026

Job Description:

Job Description Job Description Exciting opportunity to join a global building materials company delivering state of the art equipment to the steel and iron industry! This Jobot Job is hosted by: Matt Tassoni Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $110,000 - $130,000 per year A bit about us: Our client is an industry leading manufacturing company that delivers state of the art products to the steel and iron industry Why join us? Medical Dental Vision PTO 401K and more Job Details The Lead Service Engineer will oversee and coordinate all service activities across North America while managing a small field service team (USA, Mexico – 3 people). In addition to leading local service operations, this role will actively perform field service, installation, and commissioning activities, ensuring customers receive exceptional support and solutions. Key Responsibilities: Installation & Commissioning of New Systems Supervise installation and commissioning of advanced scanning systems through to final acceptance. Perform pneumatic, mechanical, and electrical start-ups for new systems. Configure and customize software for each system according to customer specifications. Services & Aftersales Support Conduct preventive and unscheduled maintenance on laser and scanning systems. Troubleshoot electrical, mechanical, pneumatic, and automation issues; perform first-level diagnosis and collaborate with the global technology center as needed. Execute mechanical, electrical, and pneumatic repairs; locally source replacement parts when necessary. Verify measurement accuracy and provide detailed performance reports to customers. Maintain accurate records of all activities using cloud-based customer tracking tools. Identify opportunities for system upgrades or new system sales. Respond promptly to customer service requests and proactively support customers experiencing challenges. Schedule and perform maintenance for customers under service contracts. Travel within the USA 50–75% of the time. North America Service Management Lead, train, and develop the local service team to ensure professional growth and high performance. Coordinate service activities, including planning, ticketing, and contract management. Ensure workload is balanced across the team and act as the primary local contact for post-sales service. Manage spare parts inventory and service tools for the team. Qualifications & Requirements Experienced technician or engineer in industrial maintenance, electromechanics, or mechatronics. Minimum 10 years of experience as a field service and commissioning engineer, ideally with small team management in heavy industry. Skills & Attributes Strong commitment to workplace safety and operational excellence. Excellent technical communication, analytical, and presentation skills. Proven problem-solving and decision-making abilities. Ability to build and maintain collaborative relationships with global, cross-functional teams. Proficient in Microsoft Office (Excel, Word, Outlook, SharePoint); CAD or modeling tools a plus. Highly motivated, proactive, and results-oriented. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy Company Description Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com. Company Description Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.

Keywords: Jobot, Joliet , Field Service Manager, Engineering , Chicago, Illinois