Service Technician

Company: AHW LLC
Location: Dwight
Posted on: May 20, 2023

Job Description:

Service Technician

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager or Shop Foreman.

Reports to: Service Manager Position Classification: Non-Exempt

Supervises: No One EEO-1: Craft Workers

Responsibilities:

• Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products
• Participates in required Service EDUCATE Training programs
• Supports customer clinics
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
• May promote and sell dealer service programs directly to customers
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned duties
  • Maintain a safe working environment and adhere to company safety program at all times
  • Perform other duties as assigned
    Experience, Education, Skills and Knowledge:
    
    • 3+ years of experience performing on-site service repairs
    • Outstanding interpersonal and customer service skills
    • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
    • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
    • Ability to use Service Advisor and basic computer functions
    • Ability to operate vehicles and equipment used for diagnostic purposes
    • Ability to lift at least 75 lbs. repeatedly
    • Advanced or Master Service Technician certification preferred
    • High School Diploma or equivalent experience required; Associates degree preferred
    • Valid driver's license required; CDL (Commercial Driver's License) preferred
      
      AHW is a 16 location John Deere Dealership, selling tractors, combines, sprayers, riding mowers, commercial equipment in east central Illinois and western Indiana Date posted: 05/10/2023

Keywords: AHW LLC, Joliet , Service Technician, Engineering , Dwight, Illinois