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Performance Coach - Second Shift

Company: Harbor Freight Tools USA, Inc.
Location: Joliet
Posted on: January 26, 2023

Job Description:

The Performance Coach plays an important role in ensuring the DC employees are capable of performing their job duties effectively and efficiently. Reporting to the Learning & Development Manager (L&D Mgr.), the Performance Coach will provide functional training and coaching to new and low performing associates relating to the job specific requirements in their assigned departments. He/she must learn key operational aspects of all procedural, systems and functional tasks, give in-classroom training to their peers, and ensure that other associates understand their new job roles within WMS, Functional and/or any procedural changes. This includes training observations of associates with respect to their performance against labor management standards and provide additional recommendations on training support as needed. (While the Performance Coach is expected to provide regular input to supervisors and managers regarding performance, the Performance Coach is not responsible for direct supervision and does not have authority to change the terms and conditions of employment)Duties and ResponsibilitiesSuggest changes based on knowledge of operational changes and/or system enhancements made after the development of the training program.Act as a mentor to associates and provide guidance and support in order to develop the skills and abilities needed to be successful in their roleAssists in implementing refresher programs in the assigned areas as needed.Facilitates short training sessions to address specific operational needs, such as quality standards or simple system enhancements.A resource for "refresher coaching/training" for Staffing Associates, recent LOA returnees, marginal performers, etc.Provides feedback to Learning and Development management to offer suggestions and continually improve programs/processes for quality/productivity gains.Completes training checklists and class attendance rosters as required.Escorts training classes to the work area and remains available to assist each trainee.Coordinates with managers to obtain extra assistance where applicable.Remains in the work area to respond to questions from trainees.Follows up with recent new hires to answer questions and evaluate new hire program and/or program effectiveness.Performs other related activities as assigned.ScopeStaff supervision and development - NoneDecision making - Performance input provided; no formal decision making authorityTravel -. NoneLocation-Distribution CenterThe anticipated rate for this position is $23.50 Per hour depending on location, knowledge, skills, education and experience. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 120 hours per year, including 56 hours of Floating Holidays and paid sick time up to 64 hours per year unless otherwise required by law. The Company observes two (2) Company paid holidays.RequirementsQualifications - Education and/or ExperienceHigh School Diploma or equivalent combination of training and education required.Minimum 1 year of experience training or mentoring employeesMinimum 1 year of experience working in distribution, manufacturing or related industryDemonstrated knowledge and skills of loading, stacking and other warehouse equipmentMust be in good standing (no performance/attendance write-ups within the last 6 months)Must communicate clearly and effectively with associates and managersCan effectively work with associates of diverse backgroundsFlexible to work other shifts and/or weekends as requiredOperates with honesty and integrityPhysical RequirementsGeneral warehouse environment requiring ability to:Stand, walk, sit for extended periodsCommunicate effectively in person, one on one and large groups, via telephone, email, or any other electronic media platformUse keyboard and read from computer screen and reportsLift up to 50 lbs.About Harbor Freight ToolsIn 1977, Harbor Freight Tools was started as a small family-owned business. We made a commitment to provide working people with great quality tools at the lowest prices. And for over 43 years, Harbor Freight Tools has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less. All while developing and launching over 1,000 new tools each year. We're not your typical retailer. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. And for us, collaboration is the golden rule. We're a 43 year-old, $5 billion company with over 1,100 stores, opening 2-3 new stores a week with over 40 million loyal customers and growing. If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you. Delivering Value to the Hardworking Since 1977.

Keywords: Harbor Freight Tools USA, Inc., Joliet , Performance Coach - Second Shift, Education / Teaching , Joliet, Illinois

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