Residential HVAC Service Manager
Company: Hoveln Heating and Cooling, Inc.
Location: Champaign
Posted on: February 10, 2026
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Job Description:
Job Description Job Description Residential HVAC Service Manager
At Hoveln Heating & Cooling, Inc. , we don't just keep homes
comfortable - we create peace of mind. Our reputation is built on
craftsmanship, reliability, and genuine care for our customers. As
we continue to grow, we're searching for a Residential HVAC Service
Manager who can bring clarity, confidence, and strong leadership to
guide our service team toward shared success. About the Role As our
Service Manager , you'll oversee the daily operations of our
residential HVAC service department. You'll lead a talented group
of technicians, make sound decisions in the moment, and ensure
every customer has a positive experience. This role is ideal for
someone who's level-headed, solution-oriented, and enjoys helping
people perform at their best. What You'll Do Lead, mentor, and
motivate our residential HVAC service technicians. Manage daily
schedules, dispatching, and workflow to ensure efficient, on-time
service. Provide support and assist technicians with
troubleshooting as needed. Handle escalated service issues with
professionalism, empathy, and sound judgment. Track performance
metrics and coach team members to reach department goals. Uphold
high standards for safety, workmanship, and customer satisfaction.
Collaborate closely with office staff, install teams, and sales for
seamless customer communication. Oversee warranty claims, billing
accuracy, and service documentation. Support ongoing training
efforts to keep the team aligned with industry best practices. Pay:
$75,000 - $85,000/year - Depending on Experience What You Bring 5
years of residential HVAC service experience or comparable industry
experience . Hands-on field experience is a plus. At least 2 years
in a supervisory or leadership role. Strong communication and
people skills - able to coach, guide, and inspire. Calm, confident
decision-making and steady problem-solving abilities.
Customer-focused mindset rooted in integrity and professionalism.
Experience with service management software (Field Edge, Service
Titan, Housecall Pro, or something similar) What We Offer
Competitive base salary performance bonuses 100% company-paid
health insurance Paid time off and holidays Ongoing training and
leadership development A supportive, family-oriented culture where
your leadership truly matters
Keywords: Hoveln Heating and Cooling, Inc., Joliet , Residential HVAC Service Manager, Customer Service & Call Center , Champaign, Illinois
