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UNIT SECRETARY/PAT CARE TECH, ER, St. Joe's Med Center, Joliet

Company: Presence Health
Location: Joliet
Posted on: December 7, 2018

Job Description:

Requisition ID: 57880

Location: Presence St Joseph Med Joliet

Location Address:
333 Madison Street, Joliet, IL 60 United States (US)

Daily Hours: 12
Standard Hours: 36
Employment Status: Full-time
Employment Type: Regular
Shift: Night


The Unit Secretary/Patient Care Technician performs clerical support and patient service functions for the patient care unit. Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues for defined patient care area. Assists in the care of patients as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures.


  • Greets and directs guests, patients, and staff to appropriate location. Answers phones and patient call systems, directs patient calls and takes/delivers messages to the appropriate individual. Acts as the communication liaison with all other hospital departments to maintain and enhance patient throughput and departmental efficiency, conducive to patient care.
  • Identifies the need for service recovery by responding to complaints using the service recovery model, according to the Service Excellence policy. Notifies Charge Nurse (CN), Business Manager, Assistant Patient Care Manager (APCM), or Patient Care Manager (PCM) as appropriate, to initiate resolution.
  • Initiates related forms, requisitions, charge slips, and communication necessary to implement entered physician and provider orders and to ensure efficient operations by monitoring the Process Desktop, in parallel with the Registered Nurse (RN), for order completion/execution and by notifying RN if further action is needed.
  • Performs post-discharge calls to patients to ascertain their level of satisfaction with services. Documents information obtained from calls and report findings to Business Manager, CN, APCM, and/or PCM for resolution of any issues.
  • Monitors and maintains an inventory of forms, supplies, and linen carts stock for the units (with exception of medications) according to established procedure. Receives and delivers supplies, orders, and equipment, and replenishes and organizes personal protective equipment (PPE) and other supplies to support patient care. Processes broken equipment according to department guidelines.
  • Monitors the PAR Vision reports for discrepancies and collaborates with Materials Management on the PAR Excellence system for charge capture (i.e., ensuring items are appropriately charged for by unit staff). Performs charge audits for accuracy and ensure appropriate charge capture by reconciling charges entered with charge report from the order processing system.
  • Performs scheduled environmental rounds on units to ensure all supply, nutrition, medication, utility rooms, etc. are properly maintained and/or cleaned utilizing Environmental check lists/logs; and supply rooms are compliant with regulatory specifications. Performs refrigerator and blanket warmer temperature assessment and completes documentation per regulatory guidelines.
  • Provides patients with assistance in the activities of daily living including dressing, bathing, personal hygiene, positioning, eating, drinking, and tray set up. Performs back rubs and skin care and transports patients to and from other departments. Answers call lights and renders assistance to patients if appropriate or notifies RN and assists nurse.
  • Promotes patient safety and ensure a safe environment by conducting environmental assessment/rounds, monitoring personal patient belongings, using wheelchairs, carts, and other equipment appropriately, identifying potential risks to patient safety in rooms, and removing and/or reporting risks. Documents patient behavior, interventions, and patient response on the observation log per policy.
  • Rounds hourly with patients to ensure that patient and family needs are met. Ensures rooms are in orderly condition by assisting with changing linens, disposing of soiled linen, stocking necessary supplies/linens, and returning unused supplies to cabinet.
  • Performs post-mortem care (i.e., cleaning the body, removing certain tubes/lines, etc.), under nursing supervision.

    This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.


    Does Not Supervise Employees


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    High school diploma or GED required.

    Computer Skills

    Knowledge of Microsoft Office software.

    Certificates, Licenses, Registrations

    Must complete Crisis Prevention/Intervention (CPI) Training within six months of hire.


    Business Unit: Presence St Joseph MC Joliet
    Department Name: Emergency Services PSJMC

    Job Segment: Medical Technologist, Secretary, Patient Care, Law, Clerical, Healthcare, Administrative, Legal

    Keywords: Presence Health, Joliet , UNIT SECRETARY/PAT CARE TECH, ER, St. Joe's Med Center, Joliet, Administration, Clerical , Joliet, Illinois

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