Office Coordinator
Company: AthletiCo Ltd.
Location: Joliet
Posted on: April 8, 2021
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Job Description:
OverviewGreater Purpose and Core Values Athletico empowers
people, inspires hope and transforms lives. This is accomplished
throughdemonstrating our core values of one team, understanding our
business, recognition, people-focus,accountability, continuous
innovation and trust & integrity. Position Summary: The Office
Coordinator will serve as a liaison between Athletico, its patients
and staff. The Office Coordinator will facilitate communication
with patients, all clinic staff, referral sources, insurance
companies, and all corporate departments. The Office Coordinator
offers the highest level of customer service to ensure that
patients receive the utmost care, consideration and is an integral
part of the clinic success. ResponsibilitiesEssential Duties and
Responsibilities: The Office Coordinator is responsible for: ---
Creation and maintenance of an environment that ensures the highest
level of customer service to all--- Providing professional,
friendly and compassionate service to all patients and staff in
person and/or via telephone communication--- Setting expectations
for physical/occupational therapy services including but not
limited to patient intake paperwork, insurance benefits,
preauthorization, outcome measures, payment on account and layout
per company best practices--- Accurate scheduling and registration
of patients--- Obtaining and verification of patient insurance
information, and manage patient insurance requirements such as
pre-authorizations--- Informing Athleticos patients of insurance
benefits, which will include conversation around patient balance
and options to pay. This also includes collecting patient balances,
co-payments, self-pay and durable medical equipment payments per
company guidelines--- Timely communication via email, phone, and/or
in person--- Serving as the liaison between attorneys, Resource
Center departments , clinical staff, insurance companies, adjusters
and nurse case managers and patients--- Managing the communication
of patient progress to physicians, nurse case managers, adjusters ,
attorneys via fax, email or phone--- Running the daily/weekly
Portal and NextGen reports. Review and identify next action(s)---
Supporting the Facility Manager with daily operations of the
clinic--- Supporting the Regional Manager and Regional Service
Manager as requested to help grow the business--- Onboarding of new
employees/verifying I-9 Perform all duties and special projects
assigned per specified deadlines--- Training all staff on
administrative duties, company protocols and best practices---
Ordering of office/clinic supplies--- Ensuring they maintain
flexibility to perform rehabilitation aide position requirements if
and when clinic requires support--- As applicable per location,
could be responsible for urine and/or saliva collection for post
offer drug screening.--- Other duties as assigned by the Facility
Manager and/or Regional Service Manager Job
Requirements/Specifications: --- Strong customer service skills---
Strong organizational skills, goal oriented, and attention to
detail--- Ability to communicate in a clear, concise and
professional manner--- Ability to work independently as well as
part of a team and work in a fast paced environment--- Ability to
multitask and prioritize---
Reliable/Punctual/FlexibleQualificationsEducation and Experience:
The requirements listed below are representative of the knowledge,
skill, and/or ability required. --- Minimum of a high school
diploma or GED required--- Strong background in providing excellent
customer service skills preferred--- Proficient with Microsoft
Word, Outlook, and Excel preferred or a similar version such as
Libre Office--- Knowledge of healthcare insurance benefits and
coverage preferred--- Work well in a team atmosphere and have a
strong sense of leadership skills--- Enjoy interacting with people
Essential Qualifications: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactory. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. --- Patient/Client
Satisfaction: Providing exceptional customer service that exceeds
expectations--- Accountability: Accepting responsibility for my
action, decisions, and behaviors--- Continuous Improvement:
Developing personally and professionally and being open to coaching
consisting of positive and constructive feedback--- Teamwork:
Collaborating to achieve a common goal Language Skills : ---
Ability to read, write and speak English proficiently Physical
Demands: The physical demands describe here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential function. --- Specific vision requirements include the
ability to see at close range, distance vision, peripheral vision,
depth perception, and the ability to adjust focus--- While
performing the duties of this job, the employee is regularly
required to talk and hear--- Possess the ability to fulfill any
office activities normally expected in an office setting, to
include, but not limited to: remaining seated for periods of time
to perform computer based work, participating in filing activity,
lifting and carrying office supplies (paper reams, mail, etc.)---
Frequently required to stand, walk, sit, use hands to feel, and
reach with hand and arms--- Occasionally lift and/or move up to
20-25 pounds--- Fine hand manipulation (keyboarding)--- Travel may
be required to existing or new Athletico locations or corporate
onsite meetings Work Environment: The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
--- Internal office--- The noise level in the work environment is
usually low Athletico provides equal employment opportunities to
all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation and training.
Keywords: AthletiCo Ltd., Joliet , Office Coordinator, Administration, Clerical , Joliet, Illinois
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