Collections Specialist - Customer Account Manager (Rockford)
Company: Lou Bachrodt Auto Group
Location: Rockford
Posted on: March 13, 2026
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Job Description:
Job Title: Collections Specialist (Customer Account Manager) –
In Office Company: Lou Bachrodt Auto Group (JD Byrider Franchise)
Location: Rockford, IL 61108 (In-Office) Job Type: Full-time Pay:
$50,000–$60,000 per year (base bonus, based on experience and
performance) About the Role Lou Bachrodt Auto Group is hiring an
in-office Collections Specialist to manage customer accounts,
collect payments, and help customers stay on track. This role is
for someone who can be firm, fair, and professional while
delivering consistent follow-up and accurate documentation. If
you’ve worked in collections, auto finance, rent-to-own,
buy-here-pay-here, consumer lending, or high-volume account
management, we want to talk to you. What You’ll Do - Manage a
portfolio of customer accounts and follow up on payments - Contact
customers by phone, text, and email to secure payments and
commitments - Set and monitor payment arrangements within company
guidelines - Take payments, update accounts, and document activity
accurately in the system - Prioritize daily worklists by
delinquency stage and urgency - Use approved skip-tracing methods
to reconnect with customers when needed - Work with internal teams
to resolve account issues and improve outcomes - Follow all
compliance and privacy requirements What We’re Looking For - 1 year
of collections experience (auto finance, rent-to-own, consumer
finance, call center, etc.) - Strong phone skills and confidence
handling difficult conversations - Organized, consistent follow-up,
and strong attention to detail - Integrity and a compliance-first
mindset - Comfortable using CRM/accounting software - Bilingual
(Spanish/English) is a plus What We Offer - Supportive, on-the-job
training - Market-leading pay bonus opportunity - Paid training and
growth paths - Strong benefits package including: - Health, Dental,
Vision - Life Insurance, Long-Term Disability - Accident and
Critical Illness coverage - 401(k) with company match - Company
provided benefits: - Lou Bachrodt Paycheck Safety Net (Short-Term
Disability) - Paid Paternity Leave - Employee Assistance Program -
Paid time off: Vacation, Sick, Holidays, Bereavement - Discounts:
Vehicle Purchase, Parts & Service - Community focused: Salvation
Army, Boys & Girls Club, Hope for Haitians, St. Elizabeth’s Center,
and more About Lou Bachrodt Auto Group Family-owned and operated
since 1953, serving the Greater Rockford community. Our mission is
Best-in-Class experiences for both customers and associates, and we
celebrate the diversity within our company and community. How to
Apply Apply at www.bachrodt.com Questions? Email
amanda.sutherland@bachrodt.com collections, accounts receivable,
auto finance, BHPH, rent-to-own, credit and collections, customer
account manager, payment specialist, delinquency, skip tracing,
call center collections. PI44b21a7c5843-38003-39851096
Keywords: Lou Bachrodt Auto Group, Joliet , Collections Specialist - Customer Account Manager (Rockford), Accounting, Auditing , Rockford, Illinois
