Deficiency Collections Specialist

Company: LHH US
Location: Itasca
Posted on: February 18, 2026

Job Description:

Job Description Job Description This position will be located in either Itasca, IL Position Overview: We are looking for an experienced deficiency balance collector, who has strong skip tracing skills and a working knowledge of post liquidation and recovery collections. This position will be responsible for making outbound calls and contacting customers to collect any/all outstanding balances or identifying and recommending solutions that will bring these past due accounts up to date. In addition to contacting the customers, this position is responsible for working with the Manager of Legal Accounts in setting deficiency strategy, creating and maintaining deficiency reporting, presenting deficiency collection results to management, and working with third party vendors such as Collection Agencies and Contingent Attorneys. Previous industry experience is a must. Commitment to Internal Control: The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that they manage. Essential Duties and Responsibilities: Collection of assigned portfolio by maintaining communication via phone, e-mail, and written correspondence. Assist in setting deficiency department goals and strategy and communicating results to management. Creating and maintaining deficiency reporting (working with IT as needed to get access to the critical data elements). Taking 100% ownership of the collection of balances from accounts from time of final liquidation/charge-off until account is settled or resolved. Full compliance with all regulations and laws. Expertise with truck finance and all related collateral (Truck, Trailer, etc.). Ability to prioritize and juggle multiple job duties. Able to lead by example and work both independently and with internal departments. Ability to collect creatively, within the confines of the law. Forward accounts to outside collection firms and legal agencies. Oversee performance of outside collection firms and legal agencies. Interface with collections, asset management, and other departments to determine appropriate action on customer accounts. Process invoices and monitor payments, ensuring correct application to accounts and contracts. Performs other related duties as assigned by management. KPI's (Key Performance Indicators): Accurate and up-to-date deficiency reporting. Collection of balances from liquidation to settlement of the account in a timely fashion. Stay within the confines of the law to collect debts. Responsibility and Decision-Making Authority: Act independently; Decision-making within Company policy. Qualifications : Requires skip tracing experience. Knowledge of legal processes related to collections, litigation, and bankruptcy. Strong negotiation and communication skills. Ability to manage priorities and work in a team environment. Proficient in Microsoft Office, internet research, skip tracing, PACER, and electronic court dockets. Education and Experience: Bachelor's degree or equivalent experience. 3-5 years' experience working with commercial leasing and deficiency collections. Licensing and Certification: N/A Tools and Equipment Used: Personal computer, copier, phone, and other typical office equipment. Working Hours: Hours may vary and may require some evening work; frequently requires working 40-45 hours/week depending on business needs. Travel: Occasional travel related to attendance at court appearances or industry seminars. Physical Demands: Digital dexterity and hand/eye coordination in operation of office equipment. Light lifting and carrying of supplies, files, etc. Ability to speak to and hear customers and/or other employees via phone or in person. Body motor skills sufficient to enable incumbent to move from one office location to another. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Pay Details: $30.00 to $32.00 per hour Search managed by: Anthony Galatte Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate -privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Keywords: LHH US, Joliet , Deficiency Collections Specialist, Accounting, Auditing , Itasca, Illinois