Senior Loan Processor - Consumer Direct

Company: The Federal Savings Bank
Location: Chicago
Posted on: February 13, 2026

Job Description:

Job Description Job Description Description: The Federal Savings Bank (“TFSB”) is actively searching for experienced mortgage loan processing professionals to support our Consumer Direct team. At TFSB, the senior loan processing role is known as the " Underwriting Analyst ". The Underwriting Analyst is responsible for providing customer service during the loan application process by managing the entire loan application process from submission to closing, by verifying all borrow and third-party documentation for accuracy and compliance with lender and regulatory guidelines This position is fully remote. Evening or weekend hours may be required based on the needs of the business. Key Responsibilities: Communication: Act as the primary point of contact for borrowers, providing timely updates, collecting documentation, and delivering exceptional customer service. Problem Resolution: Identify and resolve discrepancies of missing information. Work with underwriters to clear conditions for loan approval. Collaboration: Cross collaborates with several departments to resolve conditions and ensure smooth loan progression. Data Integrity: Maintain strict adherence to federal, state, and investor guidelines (TRID, RESPA, FHA/VA) while ensuring accuracy. Review and validate loan files, submit to underwriting, and clear conditions in coordination with internal teams. Efficiency: Manage a large pipeline of mortgage loans (conventional, FHA, VA) from origination through closing in a fast-paced, metric-driven environment. Technical: Utilize Encompass as the primary loan origination system to process, track, and document all loan activities efficiently and accurately. Requirements: 3 years of experience in Consumer Direct processing Credit experience of FHA, VA and Agency guidelines required Excellent customer service skills Advanced experience working with LOS software (Encompass) and automated underwriting systems (DU/LPA) Ability to manage a large pipeline Maintain accuracy in a fast-paced environment What We Offer: PTO that increases with length of employment 7 paid holidays Company culture that fosters work/life balance Medical, Dental, and Vision insurance plans HSA and FSA plan options Company-paid life insurance 401k with partial match Competitive salary plus the BEST monthly bonus plan in the biz! In-house virtual training opportunities to broaden your industry knowledge Employee recognition on a national scale Big bank capability, small-bank feel The Federal Savings Bank is an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Keywords: The Federal Savings Bank, Joliet , Senior Loan Processor - Consumer Direct, Accounting, Auditing , Chicago, Illinois