Deposit Operations Specialist III

Company: North American Savings Bank
Location: Chicago
Posted on: May 24, 2025

Job Description:

Position:Deposit Operations Specialist IIILocation: Kansas City, MO
Job Id:1427# of Openings:1Deposit Operations Specialist IIIOur mission is to create exceptional experiences for our customersthat helpthem achievetheirdreams, and we are looking for exceptional peoplewhohave the talent and passion to help us make those dreams come true . Looking for acareerwith a great company culture,potential for growth,and the opportunity to make a difference in the lives of others? AtNorth American Savings Bank (NASB),wedeliver best-in-class customer service and the right financial solutions to helpourcustomers achieve their dreams, whether it is buying their first home,planning for retirement, or anything in between.We believe that exceptional customer service starts by cultivating an exceptional work culture-one that recognizes and rewards hard work, provides the right tools for success, and believes that healthy, happy associates are the foundation of a strong organization. NASB has been in business for over 92 years, and our rapid growth means we are looking for newteammembers who want to grow with us!Wearecurrently looking for aDeposit Operations Specialist IIIto join ourDeposit Servicesteam.Job SummaryThe Deposit Operations Specialist III is a high-level role within the Deposit Operations Department at NASB. This position plays a critical role in processing a variety of complex financial transactions and account maintenance tasks while ensuring strict adherence to bank policies, procedures, and regulatory requirements. The role also provides exceptional customer service to both internal and external customers and acts as a subject matter expert in several key deposit functions. The ideal candidate will possess strong attention to detail, analytical thinking, excellent communication skills, a high degree of computer proficiency, and an in-depth understanding of banking regulations and operational procedures. The department administers all back-office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing .What you can expect to work on

• Oversee and process daily operations for online account opening, account maintenance, and digital banking channels.
• Manage mobile deposit capture workflows, including exception handling, duplicate review, and customer resolution.
• Process and track deposit returns, including non-sufficient funds (NSF), ACH returns, check re-presentments, and other related items.
• Investigate and resolve Regulation E (Reg E) claims in accordance with regulatory timelines and documentation standards.
• Perform high-level account research and resolve complex customer and system-related issues.
• Ensure compliance with internal policies and banking regulations.
• Provide outstanding support to internal departments, branch staff, and external customers as a knowledgeable point of contact.
• Identify opportunities for process improvement and participate in procedural documentation, training, and project work.
• Serve as a mentor and escalation point for team members; may assist with onboarding training and cross-training.
• Support audit and compliance reviews by providing documentation and participating in remediation efforts when necessary.
• Function as back up to perform all IRA-related operations, including account setup, contribution/distribution processing, IRS reporting, and compliance with tax regulations.
• Function as back up to handle legal orders and requests such as garnishments, levies, subpoenas, and escheatment in a timely and confidential manner.What you offer us
  • Minimum 5 years of experience in banking or financial services, with at least 2 years in deposit operations or a similar high-level operations role.
  • Strong knowledge of relevant banking regulations, including Reg E, NACHA, BSA, and IRS rules related to IRAs.
  • Proficiency in core banking systems and Microsoft Office Suite (Word, Excel, Outlook).
  • Strong attention to detail and accuracy in transaction processing and documentation.
  • Excellent analytical and problem-solving skills.
  • Outstanding verbal and written communication abilities.
  • Demonstrated ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
  • This position is primarily in-office, with remote work one to two days per week.
  • The hours of this position will be Monday through Friday, 8:00 am to 5:00 pmWhat we offer youNASB offers competitive compensation and excellent benefits packages, including:
    • Comprehensive health insurance options include medical, dental, and vision coverage.
    • 401(k) retirement plan with immediate employer match.
    • Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday!
    • Exclusive mortgage and banking benefits.
    • Paid holidays, volunteer time off, and free parking at NASB facilities.
    • Employee referral bonuses and internal training programs to help you reach our career goals.Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer.
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Keywords: North American Savings Bank, Joliet , Deposit Operations Specialist III, Accounting, Auditing , Chicago, Illinois