Personal Banker
Company: TRUSTBANK
Location: Wheaton
Posted on: May 8, 2024
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Job Description:
Description:TrustBank-Wheaton is seeking enthusiastic and
entrepreneurial team members with a positive and creative mindset,
intrinsic motivation and drive, with strong communications skills
to contribute passionately while embracing TrustBank's vision,
mission and core values. Recognized in 2024 as one of America's
Best Regional Banks, TrustBank was founded in 1912 and we have been
Growing Prosperity Together ever since. Join a our team of
professionals in Wheaton and find a rewarding career at
TrustBank.JOB TITLE: PERSONAL BANKERDEPARTMENT: WHEATONREPORTS TO:
MARKET PRESIDENTFLSA STATUS: NON-EXEMPTTYPE OF POSITION:
FULL-TIMEJOB SUMMARYProvide a high-touch approach to developing
customer relationships. Offer the full range of banking services
for individual customers and commercial clients as well as
providing general internal support. The position is responsible for
greeting customers and providing New Accounts and Teller services,
cross-selling bank products and services, and supporting the other
branch operations and facilities management as needed. Address more
complex transactions with ease and confidence. Communicate
effectively with current and prospective customers, providing
exceptional customer service at all times. Project a professional
image for TrustBank that encourages your network and the DuPage
County community to choose TrustBank. DUTIES AND RESPONSIBILITIES
1. Promote TrustBank, its Values and its Service Standards.o Ensure
that customers receive prompt and courteous service.o Cross-sell
products to customers to meet their needs.o Answer phone
inquiries.o Represent TrustBank at community functions and in your
network to generate new relationships.2. Provide Excellent Customer
Serviceo Opening new business and personal accounts. o Issue and
redeem certificates of deposit. IRA knowledge a plus.o Assist
customers in resolving account related problems.o Establish proper
identification of all new customers and adhere to compliance
guidelines.o Determine product suitability to best meet customer's
needs.o Order ATM/Debit cards and update information, activate,
etc.o Process check orders/re-orders for customers o Give out
appropriate loan applications.3. Work with the team for friendly,
efficient and accurate operation of the banko Remain flexible to
scheduling needs during all Wheaton location business hours. (M-F 8
AM - 6 PM)o Open and close bank when needed.o Process night drop
deposits.o Run teller transactions accurately and efficiently.o
Balance drawer cash and vault cash.o Approve checks within limits.o
Order and stock adequate supplies.o Maintain over and short reports
and transaction reports.o Ship and order currency and coin from
Fed.o Scan and balance transaction in the proof program.o Assist
with monthly reports.o Attend bank meetings and educational
seminars as required.o Provide support to Market President.o
Support ancillary deposit operations across the bank at-large as
assigned.o Perform other duties as assigned.WORKING CONDITIONSThe
position is a full-time position, working 40-hours per week.
Regular schedule is Monday - Friday, 8 AM - 6 PM. Schedule is
subject to change based on the needs of the bank. Some of the work
is repetitive, and you will be required to deal with the public and
must be courteous and efficient. The noise level in the environment
is usually moderate. The duties of the job may require the employee
to stand, walk, use hands, and feel objects, tools, or controls,
reach with hands, arms and talk or hear. Ability to lift 25-pounds.
Vision abilities include close vision, distance vision, peripheral
vision, depth perception and the ability to focus. TRUSTBANK CORE
VALUESEmbrace and promote the TrustBank Culture and Core Values in
all aspects of your duties.DISCLOSURESTrustBank recognizes that
people are our bank's strength, and we place a high value on
diversity and inclusion. We do not discriminate on the basis of any
protected attribute, including race, religion, color, national
origin, gender, sexual orientation, gender identity, gender
expression, age, marital or veteran status, pregnancy or
disability, or any other basis protected under applicable law. In
accordance with applicable law, we make reasonable accommodations
for applicants' and employees' religious practices and beliefs, as
well as any mental health or physical disability needs. The best
talent will acquire the position. This job description may be
subject to change and is not intended to be all-inclusive. The
employee may perform other related duties to meet the ongoing needs
of the organization. Equal Opportunity Employer/Disability/Veterans
Updated January 24, 2024Requirements:EDUCATION and/or
EXPERIENCEMust have high school education and be able to master
on-the-job training requirements. Associates degree or higher in
business or finance is preferred. A minimum of two years in retail
banking experience is required. Banking certifications are ideal
but not necessary.REQUIRED SKILLS AND ABILITIESExperience in
customer sales, relationship management, and cross selling skills
are desired. Must be proactive, able to develop product and
compliance knowledge, have problem solving skills, and work
collaboratively. The ability to perform detailed work with accuracy
and cash handling skills are essential. Must have the ability to
articulate financial concepts to customers and answer questions
they may have. High level knowledge of mortgage and lending
products and services and wealth management services offered by the
bank.TECHNICAL SKILLSAbility to use computer for data entry, word
processing, MSOffice, and may be assigned Excel spreadsheet work.
Knowledge and ability to learn the bank's data processing system.
Use of personal computer, calculator, telephone, shredder,
scanner/copier, and other general office equipment.
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Keywords: TRUSTBANK, Joliet , Personal Banker, Other , Wheaton, Illinois
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